[asterisk-bugs] [JIRA] (ASTERISK-27790) Realtime Queue Ringinuse=no not functioning

[Jaco van Niekerk (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-27790?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=248304#comment-248304 ] 

Jaco van Niekerk commented on ASTERISK-27790:
---------------------------------------------

Its not happening every time, its happening intermittently.

1570515478|1570515475.219618|gems_english|SIP/455|CONNECT|2|1570515476.219624|1 - Call connected to the agent 455
 1570516148|1570515475.219618|gems_english|SIP/455|ATTENDEDTRANSFER|APP|Playback|2|670|1 - Call was transferred by the agent

 1570515980|1570515967.220188|gems_isixhosa|SIP/455|RINGNOANSWER|12000 - New call received and ringed to 455. 

If we look at the epoch time ID we can see the agent was busy on a call when the new call was received:
1570515478(call received) is less than 1570515980(new call) transfer time is greater 1570516148(Transfer)

Queue database values:
| name          | musiconhold | announce | context | timeout | monitor_join | monitor_format | queue_youarenext | queue_thereare | queue_callswaiting | queue_holdtime | queue_minutes | queue_seconds | queue_lessthan | queue_thankyou | queue_reporthold | announce_frequency | announce_round_seconds | announce_holdtime | announce_position | retry | wrapuptime | maxlen | servicelevel | strategy | joinempty | leavewhenempty | eventmemberstatus | eventwhencalled | reportholdtime | memberdelay | weight | timeoutrestart | ringinuse | periodic_announce | periodic_announce_frequency | setinterfacevar |
+---------------+-------------+----------+---------+---------+--------------+----------------+------------------+----------------+--------------------+----------------+---------------+---------------+----------------+----------------+------------------+--------------------+------------------------+-------------------+-------------------+-------+------------+--------+--------------+----------+-----------+----------------+-------------------+-----------------+----------------+-------------+--------+----------------+-----------+-------------------+-----------------------------+-----------------+
| gems_english  | NULL        | NULL     | NULL    |      12 |         NULL | NULL           | NULL             | NULL           | NULL               | NULL           | NULL          | NULL          | NULL           | NULL           | NULL             |                  0 |                   NULL | no                | no                |  NULL |          0 |   NULL |           20 | rrmemory | yes       | NULL           |              NULL |            NULL |           NULL |        NULL |   NULL |           NULL |         0 |                   |                           0 |            NULL |
| gems_isixhosa | NULL        | NULL     | NULL    |      12 |         NULL | NULL           | NULL             | NULL           | NULL               | NULL           | NULL          | NULL          | NULL           | NULL           | NULL             |                  0 |                   NULL | no                | no                |  NULL |          0 |   NULL |           20 | rrmemory | yes       | NULL           |              NULL |            NULL |           NULL |        NULL |   NULL |           NULL |         0 |                   |                           0 |            NULL |



> Realtime Queue Ringinuse=no not functioning
> -------------------------------------------
>
>                 Key: ASTERISK-27790
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27790
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.10.0
>         Environment: Intel Core Processor (Skylake)
> 2Gig RAM
> MySQL Database
>            Reporter: Jaco van Niekerk
>            Assignee: Jaco van Niekerk
>              Labels: asterisk
>         Attachments: Configuration.txt, ringinuse_no.txt
>
>
> This is the description of ringinuse in the sample file:
> ; If you want the queue to avoid sending calls to members whose devices are
> ; known to be 'in use' (via the channel driver supporting that device state)
> ; uncomment this option.
> ; ringinuse=no
> Problem 1:
> However when setting ringinuse to 0 or no in the MySQL table it stops the queue from disturbing calls to the members. A single call is sent to the agent and no call after that (Attached CLI examples)
> Problem 2:
> Setting Ringinuse to 1 or yes allows the members to receive multiple calls but while in a 'in use' state you expect them to receive a second call but it doesn't.



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