[asterisk-bugs] [JIRA] (ASTERISK-27790) Realtime Queue Ringinuse=no not functioning

[Benjamin Keith Ford (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-27790?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Benjamin Keith Ford updated ASTERISK-27790:
-------------------------------------------

    Assignee: Jaco van Niekerk  (was: Unassigned)
      Status: Waiting for Feedback  (was: Triage)

I'm not seeing this problem, or maybe I'm misunderstanding it.

I have a realtime queue (RTQueue), with 2 members in it. I place a call to the queue using the following dialplan:
{code}
exten => 123,1,NoOp()
 same => n,Queue(RTQueue,,,,30)
 same => n,Hangup()
{code}
If an agent is already in a call, it does not receive a call with 'ringinuse=no'. When I have 'ringinuse=yes', the agent will receive the call, even if already in a call. This, from what I've read of the documentation, appears to be the correct functionality. Is this not working for you?

> Realtime Queue Ringinuse=no not functioning
> -------------------------------------------
>
>                 Key: ASTERISK-27790
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27790
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.10.0
>         Environment: Intel Core Processor (Skylake)
> 2Gig RAM
> MySQL Database
>            Reporter: Jaco van Niekerk
>            Assignee: Jaco van Niekerk
>              Labels: asterisk
>         Attachments: Configuration.txt, ringinuse_no.txt
>
>
> This is the description of ringinuse in the sample file:
> ; If you want the queue to avoid sending calls to members whose devices are
> ; known to be 'in use' (via the channel driver supporting that device state)
> ; uncomment this option.
> ; ringinuse=no
> Problem 1:
> However when setting ringinuse to 0 or no in the MySQL table it stops the queue from disturbing calls to the members. A single call is sent to the agent and no call after that (Attached CLI examples)
> Problem 2:
> Setting Ringinuse to 1 or yes allows the members to receive multiple calls but while in a 'in use' state you expect them to receive a second call but it doesn't.



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