[asterisk-bugs] [JIRA] (ASTERISK-27790) Realtime Queue Ringinuse=no not functioning

[Jaco van Niekerk (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-27790?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=248288#comment-248288 ] 

Jaco van Niekerk commented on ASTERISK-27790:
---------------------------------------------

I am still experiencing the same result with the latest version of asterisk 13.

Connected to Asterisk 13.28.1 currently running on pbx (pid = 7993)

1570515476|1570515475.219618|gems_english|NONE|ENTERQUEUE||0873615352|1
1570515478|1570515475.219618|gems_english|SIP/455|CONNECT|2|1570515476.219624|1
1570516144|1570515475.219618|gems_english|NONE|CALLERONHOLD|GEMS Inbound
1570516148|1570515475.219618|gems_english|NONE|CALLEROFFHOLD|
1570516148|1570515475.219618|gems_english|SIP/455|ATTENDEDTRANSFER|APP|Playback|2|670|1

1570515968|1570515967.220188|gems_isixhosa|NONE|ENTERQUEUE||0873679544|1
1570515980|1570515967.220188|gems_isixhosa|SIP/455|RINGNOANSWER|12000
1570515989|1570515967.220188|gems_isixhosa|SIP/409|CONNECT|21|1570515985.220203|3
1570516169|1570515967.220188|gems_isixhosa|NONE|CALLERONHOLD|GEMS Inbound
1570516243|1570515967.220188|gems_isixhosa|NONE|CALLEROFFHOLD|
1570516243|1570515967.220188|gems_isixhosa|SIP/409|ATTENDEDTRANSFER|BRIDGE|38162036-3e04-41a6-a307-e043a3c1cc9a|21|254|1

1570515039|1570515039.219022|gems_english|NONE|ENTERQUEUE||0873615352|1
1570515042|1570515039.219022|gems_english|SIP/425|CONNECT|3|1570515039.219028|2
1570515443|1570515039.219022|gems_english|NONE|CALLERONHOLD|GEMS Inbound
1570515446|1570515039.219022|gems_english|SIP/425|BLINDTRANSFER|*800|extensions|3|404|1

1570515340|1570515339.219426|gems_isizulu|NONE|ENTERQUEUE||0873615352|1
1570515352|1570515339.219426|gems_isizulu|SIP/425|RINGNOANSWER|12000
1570515358|1570515339.219426|gems_isizulu|SIP/415|CONNECT|18|1570515357.219442|1
1570515380|1570515339.219426|gems_isizulu|NONE|CALLERONHOLD|GEMS Inbound
1570515392|1570515339.219426|gems_isizulu|SIP/415|COMPLETEAGENT|18|34|1

> Realtime Queue Ringinuse=no not functioning
> -------------------------------------------
>
>                 Key: ASTERISK-27790
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27790
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.10.0
>         Environment: Intel Core Processor (Skylake)
> 2Gig RAM
> MySQL Database
>            Reporter: Jaco van Niekerk
>            Assignee: Unassigned
>              Labels: asterisk
>         Attachments: Configuration.txt, ringinuse_no.txt
>
>
> This is the description of ringinuse in the sample file:
> ; If you want the queue to avoid sending calls to members whose devices are
> ; known to be 'in use' (via the channel driver supporting that device state)
> ; uncomment this option.
> ; ringinuse=no
> Problem 1:
> However when setting ringinuse to 0 or no in the MySQL table it stops the queue from disturbing calls to the members. A single call is sent to the agent and no call after that (Attached CLI examples)
> Problem 2:
> Setting Ringinuse to 1 or yes allows the members to receive multiple calls but while in a 'in use' state you expect them to receive a second call but it doesn't.



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