[asterisk-bugs] [JIRA] (ASTERISK-28354) Queue call to Unavailable member

[Vyrva Igor (JIRA)]

Vyrva Igor created ASTERISK-28354:
-------------------------------------

             Summary: Queue call to Unavailable member
                 Key: ASTERISK-28354
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28354
             Project: Asterisk
          Issue Type: Bug
      Security Level: None
          Components: Applications/app_queue
    Affects Versions: 16.2.0
         Environment: Asterisk 16.2.0
PJSIP
CentOS 7
            Reporter: Vyrva Igor


If the Queue parameters are set to ringinuse=yes, then the call occurs including on the Members with the status "unavailable". 

This leads to Errors in the CLI / logs with the content that these Membranes have the wrong contact

For example:
queue.conf:
[test]
ringinuse=yes
member => PJSIP/666,1,Test User

test extenion
exten => *666,1,NoOp(Test call)
 same => n,Queue(test,ct,,,15)
 same => n,NoOp(${QUEUESTATUS})
 same => n,Hangup()

queue show test
test has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0%, SL2:0.0% within 0s
   Members: 
      PJSIP/115 with penalty 1 (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
      Test User (PJSIP/666) with penalty 1 (ringinuse enabled) (Unavailable) has taken no calls yet
   No Callers

Call
   -- Executing [*666 at local:1] NoOp("PJSIP/423-00000000", "Test call") in new stack
    -- Executing [*666 at local:2] Queue("PJSIP/423-00000000", "test,ct,,,15") in new stack
    -- Started music on hold, class 'default', on channel 'PJSIP/423-00000000'
[2019-03-27 14:50:52] ERROR[24233]: res_pjsip.c:3500 ast_sip_create_dialog_uac: Endpoint '666': Could not create dialog to invalid URI '666'.  Is endpoint registered and reachable?
[2019-03-27 14:50:52] ERROR[24233]: chan_pjsip.c:2498 request: Failed to create outgoing session to endpoint '666'
    -- Called PJSIP/115


However, if all Members in the Queue are not available, the call is not assigned.

queue show test
test has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:1, SL:0.0%, SL2:0.0% within 0s
   Members: 
      PJSIP/115 with penalty 1 (ringinuse enabled) (dynamic) (Unavailable) has taken no calls yet
      Test User (PJSIP/666) with penalty 1 (ringinuse enabled) (Unavailable) has taken no calls yet
   No Callers

Call:
    -- Executing [*666 at local:1] NoOp("PJSIP/423-00000002", "Test call") in new stack
    -- Executing [*666 at local:2] Queue("PJSIP/423-00000002", "test,ct,,,15") in new stack
    -- Started music on hold, class 'default', on channel 'PJSIP/423-00000002'
    -- Stopped music on hold on PJSIP/423-00000002
    -- Executing [*666 at local:3] NoOp("PJSIP/423-00000002", "TIMEOUT") in new stack
    -- Executing [*666 at local:4] Hangup("PJSIP/423-00000002", "") in new stack

In queue_log:
'2019-03-27 14:50:52.942106', '1553687452.0', 'test', 'NONE', 'ENTERQUEUE', NULL, '', '423', '1', '', ''
'2019-03-27 14:50:58.066067', '1553687452.0', 'test', 'PJSIP/115', 'RINGCANCELED', NULL, '5121', '', '', '', ''
'2019-03-27 14:50:58.067558', '1553687452.0', 'test', 'NONE', 'ABANDON', NULL, '1', '1', '6', '', ''
'2019-03-27 15:02:53.852089', '1553688173.2', 'test', 'NONE', 'ENTERQUEUE', NULL, '', '423', '1', '', ''
'2019-03-27 15:03:08.867865', '1553688173.2', 'test', 'NONE', 'EXITWITHTIMEOUT', NULL, '1', '1', '15', '', ''


Although in normal operation we need to only call on those Members that have a status other than "unavailable."

If you remove ringinuse=yes then the call to the Members with the status "unavailable" is not made. But at the same time the call of Members with the status "in use" is also not made.





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