[asterisk-bugs] [JIRA] (ASTERISK-28453) Voicemail: Failed to Lock Path: File Exists

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-28453?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=247430#comment-247430 ] 

Asterisk Team commented on ASTERISK-28453:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

Please note that once your issue enters an open state it has been accepted. As Asterisk is an open source project there is no guarantee or timeframe on when your issue will be looked into. If you need expedient resolution you will need to find and pay a suitable developer. Asking for an update on your issue will not yield any progress on it and will not result in a response. All updates are posted to the issue when they occur.

> Voicemail: Failed to Lock Path: File Exists
> -------------------------------------------
>
>                 Key: ASTERISK-28453
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28453
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_voicemail
>    Affects Versions: 16.3.0
>         Environment: CentOS x64
>            Reporter: Luke Escude
>
> Hello, we're having to occasionally restart (core restart now) a customer's PBX due to their lack of ability to access voicemail.
> After entering voicemail, the CLI just shows the following error:
> WARNING[24979][C-00000059]: app.c:2256 ast_lock_path_lockfile: Failed to lock path '/var/spool/asterisk/voicemail/voicemail/2299/INBOX': File exists
> I don't see any .lock files in any of their voicemail directories, so maybe there's something else I need to look for?
> Thanks!



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