[asterisk-bugs] [JIRA] (ASTERISK-28240) Unexpected unhold when Asterisk cannot find the moh-files

[Kevin Harwell (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-28240?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=245977#comment-245977 ] 

Kevin Harwell commented on ASTERISK-28240:
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I'm so far unable to replicate. Please test against the latest version of Asterisk to see if you still have the problem. Also please attach an Asterisk debug [1] log with sip tracing enabled along with the relevant configuration information/files to the issue.

[1] https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information

> Unexpected unhold when Asterisk cannot find the moh-files
> ---------------------------------------------------------
>
>                 Key: ASTERISK-28240
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28240
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: . I did not set the category correctly.
>    Affects Versions: 13.16.0, 13.20.0
>            Reporter: Martin Nyström
>            Severity: Minor
>
> Given the following scenario
> 1) Customer calls Agent A
> 2) Agent A holds customer
> 3) Agent A calls an external party
> If Asterisk cannot find the MusicOnHold files, asterisk will stop MusicOnHold and the Customer will barge into the call between Agent A and the external party (3). 
> [2019-01-11 15:06:55] VERBOSE[2510][C-00006428] res_musiconhold.c: Started music on hold, class 'default', on channel 'SIP/trunk-0000a992'
> [2019-01-11 15:06:55] WARNING[2510][C-00006428] file.c: File /var/lib/asterisk/moh/reno_project-system does not exist in any format
> [2019-01-11 15:06:55] WARNING[2510][C-00006428] res_musiconhold.c: Unable to open file '/var/lib/asterisk/moh/reno_project-system': No such file or directory
> [2019-01-11 15:06:55] VERBOSE[2510][C-00006428] res_musiconhold.c: Stopped music on hold on SIP/trunk-0000a992
> This issue can be replicated by simply setting musiconhold on a queue, then moving the moh-file away from /var/lib/asterisk/moh without performing an CLI moh reload.
> This has been tested and replicated in Asterisk 13.16 and Asterisk 13.20.



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