[asterisk-bugs] [JIRA] (ASTERISK-28240) Unexpected unhold

[Martin Nyström (JIRA)]

Martin Nyström created ASTERISK-28240:
-----------------------------------------

             Summary: Unexpected unhold
                 Key: ASTERISK-28240
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28240
             Project: Asterisk
          Issue Type: Bug
      Security Level: None
          Components: . I did not set the category correctly.
    Affects Versions: 13.20.0, 13.16.0
            Reporter: Martin Nyström
            Severity: Critical


Given the following scenario

1) Customer calls Agent A
2) Agent A holds customer
3) Agent A calls an external party

If Asterisk cannot find the MusicOnHold files, asterisk will stop MusicOnHold on the Customer and it will barge into the call between Agent A and the external party (3). 

[2019-01-11 15:06:55] VERBOSE[2510][C-00006428] res_musiconhold.c: Started music on hold, class 'default', on channel 'SIP/trunk-0000a992'
[2019-01-11 15:06:55] WARNING[2510][C-00006428] file.c: File /var/lib/asterisk/moh/reno_project-system does not exist in any format
[2019-01-11 15:06:55] WARNING[2510][C-00006428] res_musiconhold.c: Unable to open file '/var/lib/asterisk/moh/reno_project-system': No such file or directory
[2019-01-11 15:06:55] VERBOSE[2510][C-00006428] res_musiconhold.c: Stopped music on hold on SIP/trunk-0000a992


This issue can be replicated by simply setting musiconhold on a queue, then moving the moh-file away from /var/lib/asterisk/moh without performing an CLI moh reload.




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