[asterisk-bugs] [JIRA] (ASTERISK-28369) app_queue: Unable to join queue (only on third call when second is ringing)

[Boolah (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-28369?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=246827#comment-246827 ] 

Boolah  commented on ASTERISK-28369:
------------------------------------

I did manually add in one hint for the receptionist's extension which shows the status of all of the possible agents in the queue:
exten => 0,hint,SIP/1305&SIP/1306,CustomPresence:0

Extension '0' just calls the queue '500':
exten => 0,1,Goto(from-internal,500,1)

BTW - I am not dialing '0' for any of these tests.  Moreover, if I remove the hint I manually added as well as the dialplan for extension 0, the same result occurs.

Output of 'core show hints':

    -= Registered Asterisk Dial Plan Hints =-
_*45*X. at ext-queues  : ${DB(AMPUSER/${EXTEN  State:Unavailable     Presence:                Watchers  0
0 at ext-local         : SIP/1305&SIP/1306,Cu  State:Idle            Presence:not_set         Watchers  0
_*45XXXX*XXX at ext-que: Custom:QUEUE${EXTEN:  State:Unavailable     Presence:                Watchers  0
1307 at ext-local      : SIP/1307,CustomPrese  State:Idle            Presence:not_set         Watchers  0
1306 at ext-local      : SIP/1306,CustomPrese  State:Idle            Presence:                Watchers  1
1305 at ext-local      : SIP/1305,CustomPrese  State:Idle            Presence:not_set         Watchers  1
1304 at ext-local      : SIP/1304,CustomPrese  State:Unavailable     Presence:not_set         Watchers  0
1300 at ext-local      : SIP/1300,CustomPrese  State:Idle            Presence:not_set         Watchers  0
*451305*500 at ext-queu: Custom:QUEUE1305*500  State:InUse           Presence:not_set         Watchers  1
_*80X. at ext-local    : ${DB(AMPUSER/${EXTEN  State:Unavailable     Presence:                Watchers  0
----------------
- 10 hints registered



> app_queue: Unable to join queue (only on third call when second is ringing)
> ---------------------------------------------------------------------------
>
>                 Key: ASTERISK-28369
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28369
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.25.0
>         Environment: CentOS v7.6.1810
>            Reporter: Boolah 
>            Assignee: Boolah 
>         Attachments: debug_log_28369, extensions.conf, queues.conf
>
>
> In a queue with a single agent who is on an active call and ringinuse=yes is set, if a second call begins ringing the queue, but before the call is answered, the next call will not be allowed to join the queue, irrespective of the joinempty setting.
> I've posted this issue in the community and can be found here: https://community.asterisk.org/t/unable-to-join-queue-only-on-third-call-when-second-is-ringing/79161
> I've also verified that the issue exists in Asterisk version 13.23.1, 13.25.0 and 13.26.0-rc1



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