[asterisk-bugs] [JIRA] (ASTERISK-28369) app_queue: Unable to join queue (only on third call when second is ringing)

[Joshua C. Colp (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-28369?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=246800#comment-246800 ] 

Joshua C. Colp commented on ASTERISK-28369:
-------------------------------------------

Thank you for taking the time to report this bug and helping to make Asterisk better. Unfortunately, we cannot work on this bug because your description did not include enough information. Please read over the Asterisk Issue Guidelines [1] which discusses the information necessary for your issue to be resolved and the format that information needs to be in. We would be grateful if you would then provide a more complete description of the problem. At a minimum, we need:

1. The specific steps or actions you took that caused you to encounter the problem.
2. The behavior you expected and the location of documentation that led you to that expectation.
3. The behavior you actually encountered.

To demonstrate the issue in detail, please include Asterisk log files generated per the instructions on the wiki [2]. If applicable, please ensure that protocol-level trace debugging is enabled, e.g., 'sip set debug on' if the issue involves chan_sip, and configuration information such as dialplan and channel configuration.

Thanks!

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines

[2] https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information

In this case please attach the full configuration, including dialplan, and also the console output for your attempts.

> app_queue: Unable to join queue (only on third call when second is ringing)
> ---------------------------------------------------------------------------
>
>                 Key: ASTERISK-28369
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28369
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.25.0
>         Environment: CentOS v7.6.1810
>            Reporter: Boolah 
>         Attachments: queues.conf
>
>
> In a queue with a single agent who is on an active call and ringinuse=yes is set, if a second call begins ringing the queue, but before the call is answered, the next call will not be allowed to join the queue, irrespective of the joinempty setting.
> I've posted this issue in the community and can be found here: https://community.asterisk.org/t/unable-to-join-queue-only-on-third-call-when-second-is-ringing/79161
> I've also verified that the issue exists in Asterisk version 13.23.1, 13.25.0 and 13.26.0-rc1



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