[asterisk-bugs] [JIRA] (ASTERISK-28354) app_queue: Call to Unavailable member
Richard Mudgett (JIRA)
noreply at issues.asterisk.org
Tue Apr 2 08:07:47 CDT 2019
[ https://issues.asterisk.org/jira/browse/ASTERISK-28354?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]
Richard Mudgett updated ASTERISK-28354:
---------------------------------------
Description:
If the Queue parameters are set to ringinuse=yes, then the call occurs including on the Members with the status "unavailable".
This leads to Errors in the CLI / logs with the content that these Membranes have the wrong contact
For example:
queue.conf:
{noformat}
[test]
ringinuse=yes
member => PJSIP/666,1,Test User
{noformat}
test extenion
{noformat}
exten => *666,1,NoOp(Test call)
same => n,Queue(test,ct,,,15)
same => n,NoOp(${QUEUESTATUS})
same => n,Hangup()
{noformat}
queue show test
{noformat}
test has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0%, SL2:0.0% within 0s
Members:
PJSIP/115 with penalty 1 (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
Test User (PJSIP/666) with penalty 1 (ringinuse enabled) (Unavailable) has taken no calls yet
No Callers
{noformat}
Call
{noformat}
-- Executing [*666 at local:1] NoOp("PJSIP/423-00000000", "Test call") in new stack
-- Executing [*666 at local:2] Queue("PJSIP/423-00000000", "test,ct,,,15") in new stack
-- Started music on hold, class 'default', on channel 'PJSIP/423-00000000'
[2019-03-27 14:50:52] ERROR[24233]: res_pjsip.c:3500 ast_sip_create_dialog_uac: Endpoint '666': Could not create dialog to invalid URI '666'. Is endpoint registered and reachable?
[2019-03-27 14:50:52] ERROR[24233]: chan_pjsip.c:2498 request: Failed to create outgoing session to endpoint '666'
-- Called PJSIP/115
{noformat}
However, if all Members in the Queue are not available, the call is not assigned.
queue show test
{noformat}
test has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:1, SL:0.0%, SL2:0.0% within 0s
Members:
PJSIP/115 with penalty 1 (ringinuse enabled) (dynamic) (Unavailable) has taken no calls yet
Test User (PJSIP/666) with penalty 1 (ringinuse enabled) (Unavailable) has taken no calls yet
No Callers
{noformat}
Call:
{noformat}
-- Executing [*666 at local:1] NoOp("PJSIP/423-00000002", "Test call") in new stack
-- Executing [*666 at local:2] Queue("PJSIP/423-00000002", "test,ct,,,15") in new stack
-- Started music on hold, class 'default', on channel 'PJSIP/423-00000002'
-- Stopped music on hold on PJSIP/423-00000002
-- Executing [*666 at local:3] NoOp("PJSIP/423-00000002", "TIMEOUT") in new stack
-- Executing [*666 at local:4] Hangup("PJSIP/423-00000002", "") in new stack
{noformat}
In queue_log:
{noformat}
'2019-03-27 14:50:52.942106', '1553687452.0', 'test', 'NONE', 'ENTERQUEUE', NULL, '', '423', '1', '', ''
'2019-03-27 14:50:58.066067', '1553687452.0', 'test', 'PJSIP/115', 'RINGCANCELED', NULL, '5121', '', '', '', ''
'2019-03-27 14:50:58.067558', '1553687452.0', 'test', 'NONE', 'ABANDON', NULL, '1', '1', '6', '', ''
'2019-03-27 15:02:53.852089', '1553688173.2', 'test', 'NONE', 'ENTERQUEUE', NULL, '', '423', '1', '', ''
'2019-03-27 15:03:08.867865', '1553688173.2', 'test', 'NONE', 'EXITWITHTIMEOUT', NULL, '1', '1', '15', '', ''
{noformat}
Although in normal operation we need to only call on those Members that have a status other than "unavailable."
If you remove ringinuse=yes then the call to the Members with the status "unavailable" is not made. But at the same time the call of Members with the status "in use" is also not made.
was:
If the Queue parameters are set to ringinuse=yes, then the call occurs including on the Members with the status "unavailable".
This leads to Errors in the CLI / logs with the content that these Membranes have the wrong contact
For example:
queue.conf:
[test]
ringinuse=yes
member => PJSIP/666,1,Test User
test extenion
exten => *666,1,NoOp(Test call)
same => n,Queue(test,ct,,,15)
same => n,NoOp(${QUEUESTATUS})
same => n,Hangup()
queue show test
test has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0%, SL2:0.0% within 0s
Members:
PJSIP/115 with penalty 1 (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
Test User (PJSIP/666) with penalty 1 (ringinuse enabled) (Unavailable) has taken no calls yet
No Callers
Call
-- Executing [*666 at local:1] NoOp("PJSIP/423-00000000", "Test call") in new stack
-- Executing [*666 at local:2] Queue("PJSIP/423-00000000", "test,ct,,,15") in new stack
-- Started music on hold, class 'default', on channel 'PJSIP/423-00000000'
[2019-03-27 14:50:52] ERROR[24233]: res_pjsip.c:3500 ast_sip_create_dialog_uac: Endpoint '666': Could not create dialog to invalid URI '666'. Is endpoint registered and reachable?
[2019-03-27 14:50:52] ERROR[24233]: chan_pjsip.c:2498 request: Failed to create outgoing session to endpoint '666'
-- Called PJSIP/115
However, if all Members in the Queue are not available, the call is not assigned.
queue show test
test has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:1, SL:0.0%, SL2:0.0% within 0s
Members:
PJSIP/115 with penalty 1 (ringinuse enabled) (dynamic) (Unavailable) has taken no calls yet
Test User (PJSIP/666) with penalty 1 (ringinuse enabled) (Unavailable) has taken no calls yet
No Callers
Call:
-- Executing [*666 at local:1] NoOp("PJSIP/423-00000002", "Test call") in new stack
-- Executing [*666 at local:2] Queue("PJSIP/423-00000002", "test,ct,,,15") in new stack
-- Started music on hold, class 'default', on channel 'PJSIP/423-00000002'
-- Stopped music on hold on PJSIP/423-00000002
-- Executing [*666 at local:3] NoOp("PJSIP/423-00000002", "TIMEOUT") in new stack
-- Executing [*666 at local:4] Hangup("PJSIP/423-00000002", "") in new stack
In queue_log:
'2019-03-27 14:50:52.942106', '1553687452.0', 'test', 'NONE', 'ENTERQUEUE', NULL, '', '423', '1', '', ''
'2019-03-27 14:50:58.066067', '1553687452.0', 'test', 'PJSIP/115', 'RINGCANCELED', NULL, '5121', '', '', '', ''
'2019-03-27 14:50:58.067558', '1553687452.0', 'test', 'NONE', 'ABANDON', NULL, '1', '1', '6', '', ''
'2019-03-27 15:02:53.852089', '1553688173.2', 'test', 'NONE', 'ENTERQUEUE', NULL, '', '423', '1', '', ''
'2019-03-27 15:03:08.867865', '1553688173.2', 'test', 'NONE', 'EXITWITHTIMEOUT', NULL, '1', '1', '15', '', ''
Although in normal operation we need to only call on those Members that have a status other than "unavailable."
If you remove ringinuse=yes then the call to the Members with the status "unavailable" is not made. But at the same time the call of Members with the status "in use" is also not made.
> app_queue: Call to Unavailable member
> -------------------------------------
>
> Key: ASTERISK-28354
> URL: https://issues.asterisk.org/jira/browse/ASTERISK-28354
> Project: Asterisk
> Issue Type: Bug
> Security Level: None
> Components: Applications/app_queue
> Affects Versions: 16.2.0
> Environment: Asterisk 16.2.0
> PJSIP
> CentOS 7
> Reporter: Vyrva Igor
> Assignee: Unassigned
> Labels: pjsip
>
> If the Queue parameters are set to ringinuse=yes, then the call occurs including on the Members with the status "unavailable".
> This leads to Errors in the CLI / logs with the content that these Membranes have the wrong contact
> For example:
> queue.conf:
> {noformat}
> [test]
> ringinuse=yes
> member => PJSIP/666,1,Test User
> {noformat}
> test extenion
> {noformat}
> exten => *666,1,NoOp(Test call)
> same => n,Queue(test,ct,,,15)
> same => n,NoOp(${QUEUESTATUS})
> same => n,Hangup()
> {noformat}
> queue show test
> {noformat}
> test has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0%, SL2:0.0% within 0s
> Members:
> PJSIP/115 with penalty 1 (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
> Test User (PJSIP/666) with penalty 1 (ringinuse enabled) (Unavailable) has taken no calls yet
> No Callers
> {noformat}
> Call
> {noformat}
> -- Executing [*666 at local:1] NoOp("PJSIP/423-00000000", "Test call") in new stack
> -- Executing [*666 at local:2] Queue("PJSIP/423-00000000", "test,ct,,,15") in new stack
> -- Started music on hold, class 'default', on channel 'PJSIP/423-00000000'
> [2019-03-27 14:50:52] ERROR[24233]: res_pjsip.c:3500 ast_sip_create_dialog_uac: Endpoint '666': Could not create dialog to invalid URI '666'. Is endpoint registered and reachable?
> [2019-03-27 14:50:52] ERROR[24233]: chan_pjsip.c:2498 request: Failed to create outgoing session to endpoint '666'
> -- Called PJSIP/115
> {noformat}
> However, if all Members in the Queue are not available, the call is not assigned.
> queue show test
> {noformat}
> test has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:1, SL:0.0%, SL2:0.0% within 0s
> Members:
> PJSIP/115 with penalty 1 (ringinuse enabled) (dynamic) (Unavailable) has taken no calls yet
> Test User (PJSIP/666) with penalty 1 (ringinuse enabled) (Unavailable) has taken no calls yet
> No Callers
> {noformat}
> Call:
> {noformat}
> -- Executing [*666 at local:1] NoOp("PJSIP/423-00000002", "Test call") in new stack
> -- Executing [*666 at local:2] Queue("PJSIP/423-00000002", "test,ct,,,15") in new stack
> -- Started music on hold, class 'default', on channel 'PJSIP/423-00000002'
> -- Stopped music on hold on PJSIP/423-00000002
> -- Executing [*666 at local:3] NoOp("PJSIP/423-00000002", "TIMEOUT") in new stack
> -- Executing [*666 at local:4] Hangup("PJSIP/423-00000002", "") in new stack
> {noformat}
> In queue_log:
> {noformat}
> '2019-03-27 14:50:52.942106', '1553687452.0', 'test', 'NONE', 'ENTERQUEUE', NULL, '', '423', '1', '', ''
> '2019-03-27 14:50:58.066067', '1553687452.0', 'test', 'PJSIP/115', 'RINGCANCELED', NULL, '5121', '', '', '', ''
> '2019-03-27 14:50:58.067558', '1553687452.0', 'test', 'NONE', 'ABANDON', NULL, '1', '1', '6', '', ''
> '2019-03-27 15:02:53.852089', '1553688173.2', 'test', 'NONE', 'ENTERQUEUE', NULL, '', '423', '1', '', ''
> '2019-03-27 15:03:08.867865', '1553688173.2', 'test', 'NONE', 'EXITWITHTIMEOUT', NULL, '1', '1', '15', '', ''
> {noformat}
> Although in normal operation we need to only call on those Members that have a status other than "unavailable."
> If you remove ringinuse=yes then the call to the Members with the status "unavailable" is not made. But at the same time the call of Members with the status "in use" is also not made.
--
This message was sent by Atlassian JIRA
(v6.2#6252)
More information about the asterisk-bugs
mailing list