[asterisk-bugs] [JIRA] (ASTERISK-28354) app_queue: Call to Unavailable member

[Chris Savinovich (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-28354?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Chris Savinovich updated ASTERISK-28354:
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    Assignee: Vyrva Igor
      Status: Waiting for Feedback  (was: Triage)

Hello Vyrva,  we are going to need your configuration of all related extensions from pjsip.conf.  Also complete corresponding configuration of queue from queue.conf.  There is also not clear how the agent logins to queue. (corresponding conf from extensions.conf)
Thanks
C. Savinovich


> app_queue: Call to Unavailable member
> -------------------------------------
>
>                 Key: ASTERISK-28354
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28354
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 16.2.0
>         Environment: Asterisk 16.2.0
> PJSIP
> CentOS 7
>            Reporter: Vyrva Igor
>            Assignee: Vyrva Igor
>              Labels: pjsip
>
> If the Queue parameters are set to ringinuse=yes, then the call occurs including on the Members with the status "unavailable". 
> This leads to Errors in the CLI / logs with the content that these Membranes have the wrong contact
> For example:
> queue.conf:
> [test]
> ringinuse=yes
> member => PJSIP/666,1,Test User
> test extenion
> exten => *666,1,NoOp(Test call)
>  same => n,Queue(test,ct,,,15)
>  same => n,NoOp(${QUEUESTATUS})
>  same => n,Hangup()
> queue show test
> test has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0%, SL2:0.0% within 0s
>    Members: 
>       PJSIP/115 with penalty 1 (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
>       Test User (PJSIP/666) with penalty 1 (ringinuse enabled) (Unavailable) has taken no calls yet
>    No Callers
> Call
>    -- Executing [*666 at local:1] NoOp("PJSIP/423-00000000", "Test call") in new stack
>     -- Executing [*666 at local:2] Queue("PJSIP/423-00000000", "test,ct,,,15") in new stack
>     -- Started music on hold, class 'default', on channel 'PJSIP/423-00000000'
> [2019-03-27 14:50:52] ERROR[24233]: res_pjsip.c:3500 ast_sip_create_dialog_uac: Endpoint '666': Could not create dialog to invalid URI '666'.  Is endpoint registered and reachable?
> [2019-03-27 14:50:52] ERROR[24233]: chan_pjsip.c:2498 request: Failed to create outgoing session to endpoint '666'
>     -- Called PJSIP/115
> However, if all Members in the Queue are not available, the call is not assigned.
> queue show test
> test has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:1, SL:0.0%, SL2:0.0% within 0s
>    Members: 
>       PJSIP/115 with penalty 1 (ringinuse enabled) (dynamic) (Unavailable) has taken no calls yet
>       Test User (PJSIP/666) with penalty 1 (ringinuse enabled) (Unavailable) has taken no calls yet
>    No Callers
> Call:
>     -- Executing [*666 at local:1] NoOp("PJSIP/423-00000002", "Test call") in new stack
>     -- Executing [*666 at local:2] Queue("PJSIP/423-00000002", "test,ct,,,15") in new stack
>     -- Started music on hold, class 'default', on channel 'PJSIP/423-00000002'
>     -- Stopped music on hold on PJSIP/423-00000002
>     -- Executing [*666 at local:3] NoOp("PJSIP/423-00000002", "TIMEOUT") in new stack
>     -- Executing [*666 at local:4] Hangup("PJSIP/423-00000002", "") in new stack
> In queue_log:
> '2019-03-27 14:50:52.942106', '1553687452.0', 'test', 'NONE', 'ENTERQUEUE', NULL, '', '423', '1', '', ''
> '2019-03-27 14:50:58.066067', '1553687452.0', 'test', 'PJSIP/115', 'RINGCANCELED', NULL, '5121', '', '', '', ''
> '2019-03-27 14:50:58.067558', '1553687452.0', 'test', 'NONE', 'ABANDON', NULL, '1', '1', '6', '', ''
> '2019-03-27 15:02:53.852089', '1553688173.2', 'test', 'NONE', 'ENTERQUEUE', NULL, '', '423', '1', '', ''
> '2019-03-27 15:03:08.867865', '1553688173.2', 'test', 'NONE', 'EXITWITHTIMEOUT', NULL, '1', '1', '15', '', ''
> Although in normal operation we need to only call on those Members that have a status other than "unavailable."
> If you remove ringinuse=yes then the call to the Members with the status "unavailable" is not made. But at the same time the call of Members with the status "in use" is also not made.



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