[asterisk-bugs] [JIRA] (ASTERISK-27918) Transfer in U&D mode

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-27918?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=243829#comment-243829 ] 

Asterisk Team commented on ASTERISK-27918:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> Transfer in U&D mode
> --------------------
>
>                 Key: ASTERISK-27918
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27918
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Core/Bridging
>    Affects Versions: 13.18.5
>         Environment: asterisk - 13.18.5 
> freepbx - 14.0.1.36
> FreepbxDistro
>            Reporter: Maxim Trofimov
>
> Good afternoon.
> When transferring a call, the communication channel with the first user called is not completed and as a result the system does not treat this call as a transfer (there is no event in the queue_log ATTENDEDTRANSFER only COMPLITECALLER and it is created when the call with the user to whom the transfer was terminated ends). Transfer is made through *2 or ##. User&Device mode.
> I'm calling from number 6118 (external trunk for PBX) to the queue number 4777 the operator registered on the device 4920 at number 4987 (TEST) picks up the phone and transfers (* 2) to number 4988 talks and hangs up, call transfer number 6118 communicates with 4988 and ends the conversation. However, in the queues of the queue, this transfer is not processed as a transfer. Logs reflect that the conversation was between 6118 and 4987 and the duration of the conversation is equal to the total duration from when the 4987 accepted the call before the end of the conversation with 4988
> 1520274014 | 1520274013.270913 | 4777 | NONE | DID | 4777 1520274014 | 1520274013.270913 | 4777 | NONE | ENTERQUEUE || 6118 | 1 1520274021 | 1520274013.270913 | 4777 | TEST | CONNECT | 7 | 1520274014.270914 | 6 1520274061 | 720274013.270913 | 4777 | TEST | COMPLETEAGENT | 7 | 40 | 1
> LogFile - http://pastebin.freepbx.org/view/0a163b01



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