[asterisk-bugs] [JIRA] (ASTERISK-27964) Crash when requesting agents channel

[Francisco Seratti (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-27964?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=244141#comment-244141 ] 

Francisco Seratti edited comment on ASTERISK-27964 at 7/17/18 3:58 PM:
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Hi, yes i am sure that trace belongs to version 13.21.1 which im running these days. Today it crashed twice, i have attach log last lines before crash, i can see many of these errors:

[Jul 17 09:01:14] ERROR[24450][C-0000056d] translate.c: Cannot determine best translation path since one capability supports no formats
[Jul 17 09:01:14] WARNING[24450][C-0000056d] channel.c: No translator path exists for channel type Local (native (g723|ulaw|alaw|gsm|g726|g726aal2|adpcm|slin|slin|slin|slin|slin|slin|slin|slin|slin|lpc10|g729|speex|speex|speex|ilbc|g722|siren7|siren14|testlaw|g719|opus|jpeg|png|h261|h263|h263p|h264|mpeg4|vp8|vp9|red|t140|silk|silk|silk|silk)) to (nothing)

I have not applied any patch at all. Please tell me how you figure out versions dont match to check if im making any mistake, thanks.


was (Author: fseratti):
Hi, yes i am sure that trace belongs to version 13.21.1 which im running these days. Today it crashed twice, i have attach log last lines before crash, i can see many of these errors:

[Jul 17 09:01:14] ERROR[24450][C-0000056d] translate.c: Cannot determine best translation path since one capability supports no formats
[Jul 17 09:01:14] WARNING[24450][C-0000056d] channel.c: No translator path exists for channel type Local (native (g723|ulaw|alaw|gsm|g726|g726aal2|adpcm|slin|slin|slin|slin|slin|slin|slin|slin|slin|lpc10|g729|speex|speex|speex|ilbc|g722|siren7|siren14|testlaw|g719|opus|jpeg|png|h261|h263|h263p|h264|mpeg4|vp8|vp9|red|t140|silk|silk|silk|silk)) to (nothing)

Please tell me how you figure out versions dont match to check if im making any mistake, thanks.

> Crash when requesting agents channel
> ------------------------------------
>
>                 Key: ASTERISK-27964
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27964
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.21.1
>         Environment: CentOS release 6.9 (Final) - kernel 2.6.32-696.13.2.el6.x86_64
> CPU Intel(R) Xeon(R) 16 core  - RAM 16GB 
>            Reporter: Francisco Seratti
>            Assignee: Unassigned
>         Attachments: core.12209.tar.gz, core.24077.tar.gz, messages.txt
>
>
> Program terminated with signal 11, Segmentation fault. It happens 0-3 times per day.
> Asterisk is being used to run a call center with 40 simultaneous agents, making almost 10 thousand outgoing calls per day. Agents login using SIP hardphones using G729 codec.
> Outbound calls are made through an IAX peer with GSM codec by a NodeJS process using AMI interface, the same process regenerates conf files and reloads when a new agent/queue is created.
> Asterisk is built and used completely by default (now only added DONT_OPTIMIZE and BETTER_BACKTRACES to generate core dump).
> I cant reproduce the fail, core dump will be attached.



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