[asterisk-bugs] [JIRA] (ASTERISK-27532) ERROR[5383][C-00003919] astobj2.c: Excessive refcount 100000 reached on ao2 object 0x142f648

[Kevin Harwell (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-27532?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=241613#comment-241613 ] 

Kevin Harwell commented on ASTERISK-27532:
------------------------------------------

Unfortunately this is going to be really hard to diagnose with the given information. You say your cpu(s) are rising to close to 100% at the same time everyday for roughly the same period of time. If I am reading the above output correctly Asterisk was using ~32% of the cpu though. Is something else causing the cpu(s) to be consumed? Some other process, which then in turn slows down Asterisk? You are running in a VM so that program could even lie outside of your current VM. If multiple VMs are running on the machine at the same time some other process that kicks off everyday around that time could be eating up the CPU.

I would start by first making sure no other process is causing the slowdown. Check other processes running (databases, other programs, etc...) around that time on the parent system or in other VMs if applicable. If you are running other VMs can you have those switched off around the time of day the problem occurs?

Debug log files would be helpful too. Since it happens around the same time everyday it should be easy enough to escalate debugging on the system during that time. See [Collecting Debug Information|https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information] on the wiki for more information on how to do that

> ERROR[5383][C-00003919] astobj2.c: Excessive refcount 100000 reached on ao2 object 0x142f648
> --------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-27532
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27532
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: . I did not set the category correctly.
>    Affects Versions: 13.17.0
>         Environment: Sangoma Freepbx official distro FreePBX 13.0.192.16
> Asterisk 13.17.0
>            Reporter: Mohit Taneja
>            Assignee: Unassigned
>              Labels: fax, webrtc
>         Attachments: console.txt
>
>
> Hi
> We are recently installed Freepbx distro “FreePBX 13.0.192.16” running “Asterisk 13.17.0” on a x86_64 running Linux. From last 2 weeks the CPU suddenly goes to 100% utilization everyday between 9:50 AM EDT to 10:30 AM EDT.
> In the full logs we saw below error during the high CPU utilization. Once the error stop appearing the CPU agin goes to normal
> I have disabled CDR Reports and Call Recording Report modules but the problem is still happening



--
This message was sent by Atlassian JIRA
(v6.2#6252)