[asterisk-bugs] [JIRA] (ASTERISK-22958) app_queue members state interface has issues when using a hint through an included context

[Asterisk Team (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-22958?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Asterisk Team updated ASTERISK-22958:
-------------------------------------

    Assignee: Joshua Colp  (was: Jaco Kroon)
      Status: Open  (was: Waiting for Feedback)

> app_queue members state interface has issues when using a hint through an included context
> ------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-22958
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-22958
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 11.6.0
>            Reporter: Jaco Kroon
>            Assignee: Joshua Colp
>         Attachments: queue_ext_state.txt
>
>
> Whenever members are not idle when app_queue reloads then the state goes into a bad state whereby calls will never be sent to those members.  I've also seen cases where the state will simply stop updating completely, at the moment:
> gabriel ~ # asterisk -rx "queue show uls-queue-support"
> uls-queue-support has 0 calls (max unlimited) in 'leastrecent' strategy (0s holdtime, 0s talktime), W:10, C:0, A:0, SL:0.0% within 60s
>    Members: 
>       X109/Conrad (Local/109 at xdial from hint:109 at hints) with penalty 20 (ringinuse disabled) (Not in use) has taken no calls yet
>       X105/Adriaan (Local/105 at xdial from hint:105 at hints) with penalty 20 (ringinuse disabled) (Not in use) has taken no calls yet
>       X104/ULS Pieter (Local/104 at xdial from hint:104 at hints) with penalty 30 (ringinuse disabled) (Not in use) has taken no calls yet
>       X103/ULS Kevin (Local/103 at xdial from hint:103 at hints) with penalty 100 (ringinuse disabled) (Not in use) has taken no calls yet
>       X102/Jaco Kroon (Local/102 at xdial from hint:102 at hints) with penalty 200 (ringinuse disabled) (Not in use) has taken no calls yet
>       X111/Nadine (Local/111 at xdial from hint:111 at hints) with penalty 10 (ringinuse disabled) (Not in use) has taken no calls yet
>    No Callers
> Even though I (X102) is currently on the phone.  The hint, according to the dialplan is:
> [ Included context 'hints-uls' created by 'pbx_config' ]
>   '102' =>          hint: SIP/102                                 [pbx_config]
> The fact that it's an included context seems to be what's throwing it off.  Thus on reload I'm guessing a slightly more intelligent mechanism needs to be used to set state_exten, or alternatively the state should not be duplicated into the member structure.



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