[asterisk-bugs] [JIRA] (ASTERISK-27703) AMI Action VoicemailUsersList returns 0 MessageCount

[Sébastien Duthil (JIRA)]

Sébastien Duthil created ASTERISK-27703:
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             Summary: AMI Action VoicemailUsersList returns 0 MessageCount
                 Key: ASTERISK-27703
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27703
             Project: Asterisk
          Issue Type: Bug
      Security Level: None
          Components: Applications/app_voicemail
    Affects Versions: 15.2.1, 15.2.0
         Environment: Debian Stretch, Asterisk 15.2.0
            Reporter: Sébastien Duthil
            Severity: Minor


Given I use voicemail filesystem storage (no IMAP or ODBC)
Given I have a voicemail 1401 in a context that is not "default" (e.g. "internal")
Given this voicemail has unread and unread messages
When I send an AMI Action VoicemailUsersList
Then I receive a response with:

Event: VoicemailUserEntry         
VMContext: internal               
VoiceMailbox: 1401                
...
NewMessageCount: 0                
OldMessageCount: 0                

Expected: I receive a response with:

NewMessageCount: 5
OldMessageCount: 1

Additional info:

* Reverting to {{count_messages}} in the commit [30db6bb1a0|https://gerrit.asterisk.org/#/c/7441/1/apps/app_voicemail.c] (ASTERISK-27456) fixes the issue.
* stracing the asterisk process shows that Asterisk looks for the voicemail in the "default" voicemail directory, instead of the "internal" voicemail directory:

{{[pid 23894] open("/var/spool/asterisk/voicemail/default/1401/INBOX", O_RDONLY|O_NONBLOCK|O_DIRECTORY|O_CLOEXEC) = -1 ENOENT (No such file or directory)}}

* Copying the files from /var/spool/asterisk/voicemail/internal to /var/spool/asterisk/voicemail/default changes the received MessageCounts.



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