[asterisk-bugs] [JIRA] (ASTERISK-27700) Voicemail hangs up call on non-existent mailbox

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-27700?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=242385#comment-242385 ] 

Asterisk Team commented on ASTERISK-27700:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> Voicemail hangs up call on non-existent mailbox
> -----------------------------------------------
>
>                 Key: ASTERISK-27700
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27700
>             Project: Asterisk
>          Issue Type: Improvement
>      Security Level: None
>          Components: Applications/app_voicemail, Applications/app_voicemail/IMAP
>    Affects Versions: 15.0.0-rc1, 15.0.0, 15.1.0, 15.1.1, 15.1.2, 15.1.3, 15.1.4, 15.1.5, 15.2.0, 15.2.1
>            Reporter: Sherwood McGowan
>
> Currently, the voicemail applications hang up the call if the specified mailbox does not exist. While there are dialplan functions to test for the existence of a mailbox, I suggest that said applications be modified to just set a dialplan variable and continue execution of the dialplan. 
> This came up while I was performing testing of IMAP storage of voicemails for the company I work for. Part of testing was to test what happened if the IMAP server "went away". I placed a test call to an existing voicemailbox, but had killed the IMAP server that was providing storage. Asterisk reached the voicemail application and sure enough, it killed the call. 
> Again, I understand that dialplan functions could rectify this issue, but if the voicemail and voicemailmain applications would allow for non-existent mailboxes or the IMAP server going away, it would be an excellent safeguard addition. 
> ODBC storage of voicemail was not tested in regards to my above method used for IMAP. 



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