[asterisk-bugs] [JIRA] (ASTERISK-27532) ERROR[5383][C-00003919] astobj2.c: Excessive refcount 100000 reached on ao2 object 0x142f648

[Benjamin Keith Ford (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-27532?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Benjamin Keith Ford updated ASTERISK-27532:
-------------------------------------------

    Assignee: Mohit Taneja  (was: Unassigned)
      Status: Waiting for Feedback  (was: Triage)

As others have mentioned, we are going to need more information to move forward with this issue, namely:
# Isolate the process. Since it is on a VM, it would be extremely beneficial to know that Asterisk is the only thing consuming CPU. There are many external things that could cause the problem. We need to make sure it is Asterisk and not one of these other external things. Make sure Asterisk is the only process running when the issue occurs.
# Provide log files. If possible, turn debug and verbose up to 9 and provide the log files produced when this issue occurs. This could help track down the problem.

> ERROR[5383][C-00003919] astobj2.c: Excessive refcount 100000 reached on ao2 object 0x142f648
> --------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-27532
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27532
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: . I did not set the category correctly.
>    Affects Versions: 13.17.0
>         Environment: Sangoma Freepbx official distro FreePBX 13.0.192.16
> Asterisk 13.17.0
>            Reporter: Mohit Taneja
>            Assignee: Mohit Taneja
>              Labels: fax, webrtc
>         Attachments: console.txt, Frack_version13_18.txt, log_2018-01-15_core_show_channels.txt, log_2018-01-15_top.txt
>
>
> Hi
> We are recently installed Freepbx distro “FreePBX 13.0.192.16” running “Asterisk 13.17.0” on a x86_64 running Linux. From last 2 weeks the CPU suddenly goes to 100% utilization everyday between 9:50 AM EDT to 10:30 AM EDT.
> In the full logs we saw below error during the high CPU utilization. Once the error stop appearing the CPU agin goes to normal
> I have disabled CDR Reports and Call Recording Report modules but the problem is still happening



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