[asterisk-bugs] [JIRA] (ASTERISK-27823) attended transfer from queue to queue, creates incorrent queue log entries.
Grzesiek (JIRA)
noreply at issues.asterisk.org
Mon Apr 23 04:54:51 CDT 2018
Grzesiek created ASTERISK-27823:
-----------------------------------
Summary: attended transfer from queue to queue, creates incorrent queue log entries.
Key: ASTERISK-27823
URL: https://issues.asterisk.org/jira/browse/ASTERISK-27823
Project: Asterisk
Issue Type: Bug
Security Level: None
Components: Applications/app_queue
Affects Versions: 13.18.0
Environment: debian 9, 64 bit
Reporter: Grzesiek
When agent does attended transfer of a call in queue to another queue or to the same queue queue log saves completecaller and attended transfer simultanously, even when the transfered call continues.
Example queue entries:
{code}
1524475470|1524475469.46|test|NONE|ENTERQUEUE||102|1
1524475472|1524475469.46|test|Sip/101|CONNECT|2|1524475470.47|1
1524475481|1524475480.48|test2|NONE|ENTERQUEUE||101|1
1524475482|1524475480.48|test2|Sip/103|CONNECT|1|1524475481.49|1
1524475495|1524475480.48|test2|Sip/103|COMPLETECALLER|1|13|1
1524475495|1524475469.46|test|Sip/101|ATTENDEDTRANSFER|LINK|Local/_attended at transfer-00000004;1|Local/_attended at transfer-00000004;2|2|23|1
{code}
In the above example agent 101 answers the call in queue test , then creates new call to queue test2. After it gets answered by agent 103, agent 101 transfers the call. After the transfer, queue log reports COMPLETECALLER and ATTENDEDTRANSFER events at the same time.
But in this case the COMPLETECALLER|COMPLETEAGENT event should appear after the call to test2 end. But now when call to test2 ends there is no new event in the queue_log, so call time is totally incorrect etc.
Below are cel and cdr entries from that calls:
CDR:
{code}
-[ RECORD 1 ]----+-----------------------------------------------------------
acctid | 34
calldate | 2018-04-23 11:24:40+02
clid | "test2:A.Oczkowicz" <101>
src | 101
dst | 999
dcontext | ivr
channel | SIP/101-00000028
dstchannel | SIP/103-00000029
lastapp | Queue
lastdata | test2,,,,,queue_connected.php
duration | 15
billsec | 15
disposition | ANSWERED
amaflags | 3
accountcode | test2
uniqueid | 1524475480.48
userfield | test2/2018-04-23/2018-04-23_11.24.41-101-1524475480.48.wav
code |
orig_src |
orig_dst |
callend | 2018-04-23 11:24:55+02
oper |
kwota |
id_routing |
id_user | 1004
id_trunk_billing |
id_user_dst |
id_customer |
synced | t
-[ RECORD 2 ]----+-----------------------------------------------------------
acctid | 37
calldate | 2018-04-23 11:24:55+02
clid | "test:P.Olaszewski" <102>
src | 102
dst | 666
dcontext | ivr
channel | SIP/102-00000026
dstchannel | Local/_attended at transfer-00000004;1
lastapp | Queue
lastdata | test,,,,,queue_connected.php
duration | 22
billsec | 22
disposition | ANSWERED
amaflags | 3
accountcode | test
uniqueid | 1524475469.46
userfield | test/2018-04-23/2018-04-23_11.24.30-102-1524475469.46.wav
code |
orig_src |
orig_dst |
callend | 2018-04-23 11:25:17+02
oper |
kwota |
id_routing |
id_user | 1005
id_trunk_billing |
id_user_dst |
id_customer |
synced | t
-[ RECORD 3 ]----+-----------------------------------------------------------
acctid | 36
calldate | 2018-04-23 11:24:29+02
clid | "test:P.Olaszewski" <102>
src | 102
dst | 666
dcontext | ivr
channel | SIP/102-00000026
dstchannel | SIP/101-00000027
lastapp | Queue
lastdata | test,,,,,queue_connected.php
duration | 26
billsec | 26
disposition | ANSWERED
amaflags | 3
accountcode | test
uniqueid | 1524475469.46
userfield | test/2018-04-23/2018-04-23_11.24.30-102-1524475469.46.wav
code |
orig_src |
orig_dst |
callend | 2018-04-23 11:24:55+02
oper |
kwota |
id_routing |
id_user | 1005
id_trunk_billing |
id_user_dst |
id_customer |
synced | t
-[ RECORD 4 ]----+-----------------------------------------------------------
acctid | 35
calldate | 2018-04-23 11:24:55+02
clid | "test:P.Olaszewski" <102>
src | 102
dst | _attended
dcontext | transfer
channel | Local/_attended at transfer-00000004;2
dstchannel | SIP/103-00000029
lastapp |
lastdata |
duration | 22
billsec | 22
disposition | ANSWERED
amaflags | 3
accountcode | test
uniqueid | 1524475495.51
userfield |
code |
orig_src |
orig_dst |
callend | 2018-04-23 11:25:17+02
oper |
kwota |
id_routing |
id_user | 1005
id_trunk_billing |
id_user_dst |
id_customer |
synced | t
{code}
CEL:
{code}
-[ RECORD 1 ]------------------------------------
id | 100
eventtype | BRIDGE_ENTER
eventtime | 2018-04-23 11:24:32.659265
userdeftype |
cid_name | A.Oczkowicz
cid_num |
cid_ani |
cid_rdnis |
cid_dnid |
exten | 666
context | telefony
channame | SIP/101-00000027
appname | AppQueue
appdata | (Outgoing Line)
amaflags | 3
accountcode |
peeraccount | test
uniqueid | 1524475470.47
linkedid | 1524475469.46
userfield |
peer |
-[ RECORD 2 ]------------------------------------
id | 101
eventtype | BRIDGE_ENTER
eventtime | 2018-04-23 11:24:32.662726
userdeftype |
cid_name | test:P.Olaszewski
cid_num | 102
cid_ani | 102
cid_rdnis |
cid_dnid | 666
exten | 666
context | ivr
channame | SIP/102-00000026
appname | Queue
appdata | test,,,,,queue_connected.php
amaflags | 3
accountcode | test
peeraccount |
uniqueid | 1524475469.46
linkedid | 1524475469.46
userfield |
peer | SIP/101-00000027
-[ RECORD 3 ]------------------------------------
id | 102
eventtype | BRIDGE_ENTER
eventtime | 2018-04-23 11:24:42.743353
userdeftype |
cid_name | M.Solarski
cid_num |
cid_ani |
cid_rdnis |
cid_dnid |
exten | 999
context | telefony
channame | SIP/103-00000029
appname | AppQueue
appdata | (Outgoing Line)
amaflags | 3
accountcode |
peeraccount | test2
uniqueid | 1524475481.49
linkedid | 1524475480.48
userfield |
peer |
-[ RECORD 4 ]------------------------------------
id | 103
eventtype | BRIDGE_ENTER
eventtime | 2018-04-23 11:24:42.746611
userdeftype |
cid_name | test2:A.Oczkowicz
cid_num | 101
cid_ani | 101
cid_rdnis |
cid_dnid | 999
exten | 999
context | ivr
channame | SIP/101-00000028
appname | Queue
appdata | test2,,,,,queue_connected.php
amaflags | 3
accountcode | test2
peeraccount |
uniqueid | 1524475480.48
linkedid | 1524475480.48
userfield |
peer | SIP/103-00000029
-[ RECORD 5 ]------------------------------------
id | 104
eventtype | BRIDGE_EXIT
eventtime | 2018-04-23 11:24:55.861942
userdeftype |
cid_name | test2:A.Oczkowicz
cid_num | 101
cid_ani | 101
cid_rdnis |
cid_dnid | 999
exten | 999
context | ivr
channame | SIP/101-00000028
appname | Queue
appdata | test2,,,,,queue_connected.php
amaflags | 3
accountcode | test2
peeraccount |
uniqueid | 1524475480.48
linkedid | 1524475480.48
userfield |
peer | SIP/103-00000029
-[ RECORD 6 ]------------------------------------
id | 105
eventtype | BRIDGE_ENTER
eventtime | 2018-04-23 11:24:55.879615
userdeftype |
cid_name |
cid_num |
cid_ani |
cid_rdnis |
cid_dnid |
exten | _attended
context | transfer
channame | Local/_attended at transfer-00000004;2
appname |
appdata |
amaflags | 3
accountcode | test
peeraccount |
uniqueid | 1524475495.51
linkedid | 1524475469.46
userfield |
peer | SIP/103-00000029
-[ RECORD 7 ]------------------------------------
id | 106
eventtype | BRIDGE_EXIT
eventtime | 2018-04-23 11:24:55.910061
userdeftype |
cid_name | A.Oczkowicz
cid_num |
cid_ani |
cid_rdnis |
cid_dnid |
exten | 666
context | telefony
channame | SIP/101-00000027
appname | AppQueue
appdata | (Outgoing Line)
amaflags | 3
accountcode |
peeraccount | test
uniqueid | 1524475470.47
linkedid | 1524475469.46
userfield |
peer | SIP/102-00000026
-[ RECORD 8 ]------------------------------------
id | 107
eventtype | BRIDGE_ENTER
eventtime | 2018-04-23 11:24:55.918739
userdeftype |
cid_name |
cid_num |
cid_ani |
cid_rdnis |
cid_dnid |
exten | _attended
context | transfer
channame | Local/_attended at transfer-00000004;1
appname |
appdata |
amaflags | 3
accountcode |
peeraccount | test
uniqueid | 1524475495.50
linkedid | 1524475469.46
userfield |
peer | SIP/102-00000026
-[ RECORD 9 ]------------------------------------
id | 108
eventtype | ATTENDEDTRANSFER
eventtime | 2018-04-23 11:24:55.923661
userdeftype |
cid_name | A.Oczkowicz
cid_num |
cid_ani |
cid_rdnis |
cid_dnid |
exten | 666
context | telefony
channame | SIP/101-00000027
appname | AppQueue
appdata | (Outgoing Line)
amaflags | 3
accountcode |
peeraccount | test
uniqueid | 1524475470.47
linkedid | 1524475469.46
userfield |
peer |
-[ RECORD 10 ]-----------------------------------
id | 109
eventtype | BRIDGE_EXIT
eventtime | 2018-04-23 11:25:17.843127
userdeftype |
cid_name | M.Solarski
cid_num |
cid_ani |
cid_rdnis |
cid_dnid |
exten | 999
context | telefony
channame | SIP/103-00000029
appname | AppQueue
appdata | (Outgoing Line)
amaflags | 3
accountcode |
peeraccount | test
uniqueid | 1524475481.49
linkedid | 1524475469.46
userfield |
peer |
-[ RECORD 11 ]-----------------------------------
id | 110
eventtype | BRIDGE_EXIT
eventtime | 2018-04-23 11:25:17.872997
userdeftype |
cid_name | test:P.Olaszewski
cid_num | 102
cid_ani |
cid_rdnis |
cid_dnid |
exten | _attended
context | transfer
channame | Local/_attended at transfer-00000004;2
appname |
appdata |
amaflags | 3
accountcode | test
peeraccount |
uniqueid | 1524475495.51
linkedid | 1524475469.46
userfield |
peer |
-[ RECORD 12 ]-----------------------------------
id | 111
eventtype | BRIDGE_EXIT
eventtime | 2018-04-23 11:25:17.883849
userdeftype |
cid_name | M.Solarski
cid_num |
cid_ani |
cid_rdnis |
cid_dnid |
exten | _attended
context | transfer
channame | Local/_attended at transfer-00000004;1
appname |
appdata |
amaflags | 3
accountcode |
peeraccount | test
uniqueid | 1524475495.50
linkedid | 1524475469.46
userfield |
peer | SIP/102-00000026
-[ RECORD 13 ]-----------------------------------
id | 112
eventtype | BRIDGE_EXIT
eventtime | 2018-04-23 11:25:17.888037
userdeftype |
cid_name | test:P.Olaszewski
cid_num | 102
cid_ani | 102
cid_rdnis |
cid_dnid | 666
exten | 666
context | ivr
channame | SIP/102-00000026
appname | Queue
appdata | test,,,,,queue_connected.php
amaflags | 3
accountcode | test
peeraccount |
uniqueid | 1524475469.46
linkedid | 1524475469.46
userfield |
peer |
{code}
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