[asterisk-bugs] [JIRA] (ASTERISK-27797) channel.c: BUG! Must supply a channel name or partial name to match!

[Kevin Harwell (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-27797?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=243007#comment-243007 ] 

Kevin Harwell commented on ASTERISK-27797:
------------------------------------------

[~shaurya] I've been unsuccessful at replicating your problem just by using the given ARI log. Following through the log I tried the following after creating a channel in ARI application (used a SIP phone to dial into the application):

1. Issued a playback command
2. Set a variable
3. Issued an moh command (put the channel on hold)
4. Retrieved a variable
5. Took the channel off hold
6. Issued command for the channel to continue in the dialplan

I never saw the error message. Actually, I even adding some more logging that would log information whenever the function was called that contained the error message (whether or not there as an error at all). I was curious what might have called into that function using the above process. Nothing was logged. It appears as if that function was not called at all. At least by following the steps above. So now it makes me wonder if there is something else causing the problem.

In order to move forward we'll require additional debug (a full Asterisk debug log with matching ARI logging when the problem occurrs) to continue with triage of your issue. Please follow the instructions on the wiki [1] for how to collect debugging information from Asterisk. For expediency, where possible, attach the debug with a '.txt' file extension so that the debug will be usable for further analysis.

Also please post the relevant dialplan where the call continues to as it's possible something in the dialplan after ARI is done with it causes the problem.

Thanks!

[1] https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information

> channel.c: BUG! Must supply a channel name or partial name to match!
> --------------------------------------------------------------------
>
>                 Key: ASTERISK-27797
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27797
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: pjproject/pjsip
>    Affects Versions: 15.3.0
>         Environment: ubuntu 16.04,ARI,webrtc
>            Reporter: shaurya jain
>            Severity: Minor
>              Labels: webrtc
>         Attachments: 1523426524.229297
>
>
> Hi Team,
> We are still facing the concern although there is no call disconnection or major issue regarding this but it leads to unwanted ERRORS on console.
> [Apr 11 14:02:23] NOTICE[32364][C-00011eaa] res_stasis_playback.c: 1523426524.229297: Playback stopped for sound:11/mixivr
> [Apr 11 14:02:24] ERROR[32444] channel.c: BUG! Must supply a channel name or partial name to match!
> [Apr 11 14:02:24] ERROR[32623] channel.c: BUG! Must supply a channel name or partial name to match!
> Attached are the ARI logs as you asked in previous note which can show you the exact ARI request and call flow.
> Let me know the proceedings in this regards.



--
This message was sent by Atlassian JIRA
(v6.2#6252)