[asterisk-bugs] [JIRA] (ASTERISK-27799) Voicemail messages aren't deleted when subsequently changing greeting

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-27799?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=242999#comment-242999 ] 

Asterisk Team commented on ASTERISK-27799:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> Voicemail messages aren't deleted when subsequently changing greeting
> ---------------------------------------------------------------------
>
>                 Key: ASTERISK-27799
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27799
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_voicemail
>    Affects Versions: 13.20.0
>         Environment: CentOS Linux release 7.4.1708
>            Reporter: Isaac McDonald
>            Severity: Minor
>
> When a user calls into voicemail, deletes any new messages and then subsequently changes their unavailable greeting, the voicemails aren't deleted.
> Steps to reproduce:
> 1. Leave a voicemail message for an extenion
> 2. Call voicemail from the extension in question
> 3. Press 1 to listen to new messages
> 4. Press 7 to delete the message
> 5. Press 0 for mailbox options
> 6. Press 1 and record an unavailable greeting and then dial 1 to confirm the greeting
> 7. Hangup
> 8. Note that the extension in question receives a MWI
> 9. Call voicemail again from the extension in question. Note that the previously deleted voicemail is still present.



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