[asterisk-bugs] [JIRA] (ASTERISK-27232) When in queue on g722 with interruptions, music on hold can get stuck and no longer play
Rusty Newton (JIRA)
noreply at issues.asterisk.org
Fri Sep 1 15:31:08 CDT 2017
[ https://issues.asterisk.org/jira/browse/ASTERISK-27232?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]
Rusty Newton updated ASTERISK-27232:
------------------------------------
Assignee: Jens T.
Status: Waiting for Feedback (was: Triage)
Please provide an additional debug file captured during a reproduction of the issue:
https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information
Be sure the file includes warning, error, notice, verbose and debug log levels.
Make sure that VERBOSE and DEBUG log levels are both turned up to verbosity 5 or higher.
Does the issue occur only when the MOH file is in g722 and the channels are g722 as well? or also when the channels and file differ (transcoding) ?
> When in queue on g722 with interruptions, music on hold can get stuck and no longer play
> ----------------------------------------------------------------------------------------
>
> Key: ASTERISK-27232
> URL: https://issues.asterisk.org/jira/browse/ASTERISK-27232
> Project: Asterisk
> Issue Type: Bug
> Security Level: None
> Components: Applications/app_queue, Codecs/codec_g722, Resources/res_musiconhold
> Affects Versions: 13.17.0
> Environment: FreePBX Distribution 14.0.1.4
> Reporter: Jens T.
> Assignee: Jens T.
> Severity: Minor
>
> After a certain time, MOH is no longer played in a queue with announcements and calls with codec G722. The announcements will continue to play, but MOH will not be resumed.
> A complete example, including the announcements:
> {noformat}
> [2017-08-30 19:24:14] VERBOSE[12913][C-0000005f] res_musiconhold.c: Started music on hold, class 'default', on channel 'PJSIP/1000-00000088'
> [2017-08-30 19:24:14] VERBOSE[12913][C-0000005f] res_musiconhold.c: Stopped music on hold on PJSIP/1000-00000088
> [2017-08-30 19:24:14] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-youarenext.slin16' (language 'de')
> [2017-08-30 19:24:20] VERBOSE[12913][C-0000005f] app_queue.c: Told PJSIP/1000-00000088 in 3000 their queue position (which was 1)
> [2017-08-30 19:24:20] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-thankyou.slin16' (language 'de')
> [2017-08-30 19:24:22] VERBOSE[12913][C-0000005f] res_musiconhold.c: Started music on hold, class 'default', on channel 'PJSIP/1000-00000088'
> [2017-08-30 19:24:59] VERBOSE[12913][C-0000005f] res_musiconhold.c: Stopped music on hold on PJSIP/1000-00000088
> [2017-08-30 19:24:59] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-youarenext.slin16' (language 'de')
> [2017-08-30 19:25:05] VERBOSE[12913][C-0000005f] app_queue.c: Told PJSIP/1000-00000088 in 3000 their queue position (which was 1)
> [2017-08-30 19:25:05] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-thankyou.slin16' (language 'de')
> [2017-08-30 19:25:07] VERBOSE[12913][C-0000005f] res_musiconhold.c: Started music on hold, class 'default', on channel 'PJSIP/1000-00000088'
> [2017-08-30 19:25:44] VERBOSE[12913][C-0000005f] res_musiconhold.c: Stopped music on hold on PJSIP/1000-00000088
> [2017-08-30 19:25:44] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-youarenext.slin16' (language 'de')
> [2017-08-30 19:25:50] VERBOSE[12913][C-0000005f] app_queue.c: Told PJSIP/1000-00000088 in 3000 their queue position (which was 1)
> [2017-08-30 19:25:50] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-thankyou.slin16' (language 'de')
> [2017-08-30 19:25:52] VERBOSE[12913][C-0000005f] res_musiconhold.c: Started music on hold, class 'default', on channel 'PJSIP/1000-00000088'
> [2017-08-30 19:26:29] VERBOSE[12913][C-0000005f] res_musiconhold.c: Stopped music on hold on PJSIP/1000-00000088
> [2017-08-30 19:26:29] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-youarenext.slin16' (language 'de')
> [2017-08-30 19:26:35] VERBOSE[12913][C-0000005f] app_queue.c: Told PJSIP/1000-00000088 in 3000 their queue position (which was 1)
> [2017-08-30 19:26:35] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-thankyou.slin16' (language 'de')
> [2017-08-30 19:26:37] VERBOSE[12913][C-0000005f] res_musiconhold.c: Started music on hold, class 'default', on channel 'PJSIP/1000-00000088'
> [2017-08-30 19:27:14] VERBOSE[12913][C-0000005f] res_musiconhold.c: Stopped music on hold on PJSIP/1000-00000088
> [2017-08-30 19:27:14] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-youarenext.slin16' (language 'de')
> [2017-08-30 19:27:20] VERBOSE[12913][C-0000005f] app_queue.c: Told PJSIP/1000-00000088 in 3000 their queue position (which was 1)
> [2017-08-30 19:27:20] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-thankyou.slin16' (language 'de')
> [2017-08-30 19:27:22] VERBOSE[12913][C-0000005f] res_musiconhold.c: Started music on hold, class 'default', on channel 'PJSIP/1000-00000088'
> [2017-08-30 19:27:22] WARNING[12913][C-0000005f] format_pcm.c: offset too large 895680, truncating to 640523
> [2017-08-30 19:27:22] VERBOSE[12913][C-0000005f] res_musiconhold.c: Stopped music on hold on PJSIP/1000-00000088
> [2017-08-30 19:27:59] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-youarenext.slin16' (language 'de')
> [2017-08-30 19:28:05] VERBOSE[12913][C-0000005f] app_queue.c: Told PJSIP/1000-00000088 in 3000 their queue position (which was 1)
> [2017-08-30 19:28:05] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-thankyou.slin16' (language 'de')
> [2017-08-30 19:28:07] VERBOSE[12913][C-0000005f] res_musiconhold.c: Started music on hold, class 'default', on channel 'PJSIP/1000-00000088'
> [2017-08-30 19:28:07] WARNING[12913][C-0000005f] format_pcm.c: offset too large 895680, truncating to 640523
> [2017-08-30 19:28:07] VERBOSE[12913][C-0000005f] res_musiconhold.c: Stopped music on hold on PJSIP/1000-00000088
> {noformat}
> The file moh.g722 is exactly 640,523 bytes in size. The problem does not occur with the PCMA and PCMU codecs.
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