[asterisk-bugs] [JIRA] (ASTERISK-27373) ringinuse=no is ignored in queue using asterisk realtime
Joshua Colp (JIRA)
noreply at issues.asterisk.org
Tue Oct 24 14:07:21 CDT 2017
[ https://issues.asterisk.org/jira/browse/ASTERISK-27373?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]
Joshua Colp closed ASTERISK-27373.
----------------------------------
Resolution: Suspended
> ringinuse=no is ignored in queue using asterisk realtime
> --------------------------------------------------------
>
> Key: ASTERISK-27373
> URL: https://issues.asterisk.org/jira/browse/ASTERISK-27373
> Project: Asterisk
> Issue Type: Bug
> Security Level: None
> Components: Applications/app_queue
> Affects Versions: 11.23.1, 11.25.3
> Environment: Debian 8 x64
> Reporter: Nicolas Tanski
>
> Hi all,
> I am having a problem with queues in Asterisk realtime, the problem happens when the call arrives in the queue.
> There are 2 agents, when a new call arrives in the queue sometimes it is redirect to agent already in a call, same when there are other agent available or all agents are busy.
> It looks like system are ignoring the status of the agent who received the second call, apparently ignoring the ringinuse=no settings.
> As you can see from the log, the user goes in a status Ring+Inuse.
> COBRANCA has 0 calls (max 15) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:1, A:0, SL:0.0% within 0s
> Members:
> SIP/1009 (ringinuse disabled) (dynamic) (paused) (in call) (In use) has taken 1 calls (last was 134 secs ago)
> SIP/1016 (ringinuse disabled) (dynamic) (paused) (Ring+Inuse) has taken no calls yet
> No Callers
> I have updated to Asterisk 11.25.3 and the problem happens too.
> Any idea?
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