[asterisk-bugs] [JIRA] (ASTERISK-27325) Asterisk Community Queue member stays “In Use” after parking a call

Richard Mudgett (JIRA) noreply at issues.asterisk.org
Mon Oct 9 14:54:21 CDT 2017 

    [ https://issues.asterisk.org/jira/browse/ASTERISK-27325?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=239186#comment-239186 ] 

Richard Mudgett commented on ASTERISK-27325:
--------------------------------------------

I think this is a duplicate of these issues:
ASTERISK-26399
ASTERISK-26400
ASTERISK-26715
ASTERISK-26975


> Asterisk Community  Queue member stays “In Use” after parking a call
> --------------------------------------------------------------------
>
>                 Key: ASTERISK-27325
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27325
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_parkandannounce
>    Affects Versions: 13.17.0
>         Environment: OS: CentOS 6.7
> Kernel: 2.6.32-573.22.1.el6.x86_64
> Asterisk version: 13.17.0
> Hardware: Dell PE R200
>            Reporter: Andres Miedzowicz
>
> Call parking is configurated in Asterisk 13.17.0 (using PJSIP) using the default settings in res_parking.conf and features.conf. When a call enters a queue and the agent that picked up the call parks it, the status of that agent stays "In Use" until the call ends even though the agent is no longer involved in the call at all.
> For example, a call from Alice gets into a queue and gets answered by Bob. Bob parks the call and gets removed from the bridge. After that, Charlie picks up the parked call and talks to Alice normally. During this call, the status of Bob is "In Use" which doesn't allow him to get new calls. Only when the call between Alice and Charlie ends does Bob become available again.
> Example: Extension 681 calls the queue and it’s picked up by extension 687. The call is then parked by 687 and picked up by extension 689.
> My configuration is the following:
> extenensions.conf
> include => parkedcalls
> [myqueue]
> exten => s,1,Verbose(“Entering the Queue”)
> same => n,Queue(myqueue,k,30)
> same => n, Hangup()
> queues.conf
> [myqueue]
> member => PJSIP/111,Agent Name
> features.conf
> [featuremap]
> parkcall => #7
> res_parking.conf
> [default]
> parkext => 700
> parkpos => 701-705
> context => parkedcalls
> parkingtime => 120
> Before placing the call:
> asterisk-lab*CLI> queue show test
> test has 0 calls (max unlimited) in ‘ringall’ strategy (0s holdtime, 52s talktime), W:0, C:7, A:0, SL:14.3% within 0s
> Members:
> PJSIP/687 (ringinuse enabled) (Not in use) has taken 5 calls (last was 121 secs ago)
> No Callers
> asterisk-lab*CLI> parking show
> Parking General Options
> Dynamic Parking : no
> Parking Lot: default
> Parking Extension : 700
> Parking Context : parkedcalls
> Parking Spaces : 701-705
> Parking Time : 45 sec
> Comeback to Origin : yes
> Comeback Context : parkedcallstimeout (comebacktoorigin=yes, not used)
> Comeback Dial Time : 30 sec
> MusicOnHold Class :
> Enabled : yes
> Dynamic : no
> asterisk-lab*CLI> core show channels
> Channel Location State Application(Data)
> 0 active channels
> 0 active calls
> 21 calls processed
> After the call was placed to the queue and it was answered by the agent:
> asterisk-lab*CLI> queue show test
> test has 0 calls (max unlimited) in ‘ringall’ strategy (0s holdtime, 52s talktime), W:0, C:7, A:0, SL:14.3% within 0s
> Members:
> PJSIP/687 (ringinuse enabled) (in call) (In use) has taken 5 calls (last was 146 secs ago)
> No Callers
> asterisk-lab*CLI> parking show
> Parking General Options
> Dynamic Parking : no
> Parking Lot: default
> Parking Extension : 700
> Parking Context : parkedcalls
> Parking Spaces : 701-705
> Parking Time : 45 sec
> Comeback to Origin : yes
> Comeback Context : parkedcallstimeout (comebacktoorigin=yes, not used)
> Comeback Dial Time : 30 sec
> MusicOnHold Class :
> Enabled : yes
> Dynamic : no
> asterisk-lab*CLI> core show channels
> Channel Location State Application(Data)
> PJSIP/681-00000019 8011 at staff:2 Up Queue(test,k)
> PJSIP/687-0000001a 8011 at staff:1 Up AppQueue((Outgoing Line))
> 2 active channels
> 1 active call
> 22 calls processed
> After the call was parked:
> asterisk-lab*CLI> queue show test
> test has 0 calls (max unlimited) in ‘ringall’ strategy (0s holdtime, 52s talktime), W:0, C:7, A:0, SL:14.3% within 0s
> Members:
> PJSIP/687 (ringinuse enabled) (in call) (In use) has taken 5 calls (last was 158 secs ago)
> No Callers
> asterisk-lab*CLI> parking show default
> Parking Lot: default
> Parking Extension : 700
> Parking Context : parkedcalls
> Parking Spaces : 701-705
> Parking Time : 45 sec
> Comeback to Origin : yes
> Comeback Context : parkedcallstimeout (comebacktoorigin=yes, not used)
> Comeback Dial Time : 30 sec
> MusicOnHold Class :
> Enabled : yes
> Dynamic : no
> Parked Calls
> Space : 701
> Channel : PJSIP/681-00000019
> Parker Dial String : PJSIP/687
> asterisk-lab*CLI> core show channels
> Channel Location State Application(Data)
> PJSIP/681-00000019 8011 at staff:2 Up Queue(test,k)
> PJSIP/687-0000001a 8011 at staff:1 Up AppQueue((Outgoing Line))
> 1 active channel
> 1 active call
> 23 calls processed
> After the parked call was picked up by another agent:
> asterisk-lab*CLI> queue show test
> test has 0 calls (max unlimited) in ‘ringall’ strategy (0s holdtime, 52s talktime), W:0, C:7, A:0, SL:14.3% within 0s
> Members:
> PJSIP/687 (ringinuse enabled) (in call) (In use) has taken 5 calls (last was 184 secs ago)
> No Callers
> asterisk-lab*CLI> parking show default
> Parking Lot: default
> Parking Extension : 700
> Parking Context : parkedcalls
> Parking Spaces : 701-705
> Parking Time : 45 sec
> Comeback to Origin : yes
> Comeback Context : parkedcallstimeout (comebacktoorigin=yes, not used)
> Comeback Dial Time : 30 sec
> MusicOnHold Class :
> Enabled : yes
> Dynamic : no
> Parked Calls
> (none)
> asterisk-lab*CLI> core show channels
> Channel Location State Application(Data)
> PJSIP/681-00000019 8011 at staff:2 Up Queue(test,k)
> PJSIP/687-0000001a 8011 at staff:1 Up AppQueue((Outgoing Line))
> PJSIP/689-0000001b 701 at staff:1 Up ParkedCall(default,701)
> 2 active channels
> 2 active calls
> 24 calls processed
> After the call ended:
> asterisk-lab*CLI> queue show test
> test has 0 calls (max unlimited) in ‘ringall’ strategy (0s holdtime, 66s talktime), W:0, C:8, A:0, SL:12.5% within 0s
> Members:
> PJSIP/687 (ringinuse enabled) (Not in use) has taken 6 calls (last was 4 secs ago)
> No Callers
> asterisk-lab*CLI> parking show default
> Parking Lot: default
> Parking Extension : 700
> Parking Context : parkedcalls
> Parking Spaces : 701-705
> Parking Time : 45 sec
> Comeback to Origin : yes
> Comeback Context : parkedcallstimeout (comebacktoorigin=yes, not used)
> Comeback Dial Time : 30 sec
> MusicOnHold Class :
> Enabled : yes
> Dynamic : no
> Parked Calls
> (none)
> asterisk-lab*CLI> core show channels
> Channel Location State Application(Data)
> 0 active channels
> 0 active calls
> 24 calls processed
> Finally, here’s the log:
> [Aug 20 11:10:01] VERBOSE[30569][C-00000015] pbx.c: Executing [8011 at staff:1] Verbose(“PJSIP/681-00000019”, ““Enter test queue””) in new stack
> [Aug 20 11:10:01] VERBOSE[30569][C-00000015] app_verbose.c: Enter test queue
> [Aug 20 11:10:01] VERBOSE[30569][C-00000015] pbx.c: Executing [8011 at staff:2] Queue(“PJSIP/681-00000019”, “test,k”) in new stack
> [Aug 20 11:10:01] WARNING[30569][C-00000015] res_musiconhold.c: Music on Hold class ‘streaming’ not found in memory. Verify your configuration.
> [Aug 20 11:10:01] VERBOSE[30569][C-00000015] res_musiconhold.c: Started music on hold, class ‘default’, on channel ‘PJSIP/681-00000019’
> [Aug 20 11:10:01] VERBOSE[30569][C-00000015] app_queue.c: Called PJSIP/687
> [Aug 20 11:10:01] VERBOSE[30569][C-00000015] app_queue.c: PJSIP/687-0000001a connected line has changed. Saving it until answer for PJSIP/681-00000019
> [Aug 20 11:10:01] VERBOSE[30569][C-00000015] app_queue.c: PJSIP/687-0000001a is ringing
> [Aug 20 11:10:04] VERBOSE[30569][C-00000015] app_queue.c: PJSIP/687-0000001a answered PJSIP/681-00000019
> [Aug 20 11:10:04] VERBOSE[30569][C-00000015] res_musiconhold.c: Stopped music on hold on PJSIP/681-00000019
> [Aug 20 11:10:04] VERBOSE[30569][C-00000015] app_verbose.c: Member interface is PJSIP/687
> [Aug 20 11:10:04] VERBOSE[30572][C-00000015] bridge_channel.c: Channel PJSIP/687-0000001a joined ‘simple_bridge’ basic-bridge
> [Aug 20 11:10:04] VERBOSE[30569][C-00000015] bridge_channel.c: Channel PJSIP/681-00000019 joined ‘simple_bridge’ basic-bridge
> [Aug 20 11:10:19] VERBOSE[30569][C-00000015] bridge_channel.c: Channel PJSIP/681-00000019 left ‘simple_bridge’ basic-bridge
> [Aug 20 11:10:19] VERBOSE[30569][C-00000015] parking/parking_bridge.c: Parking ‘PJSIP/681-00000019’ in ‘default’ at space 701
> [Aug 20 11:10:19] VERBOSE[30569][C-00000015] bridge_channel.c: Channel PJSIP/681-00000019 joined ‘holding_bridge’ parking-bridge <5b262c5f-1812-40c6-a53e-7d04b3c9dd3c>
> [Aug 20 11:10:19] VERBOSE[30569][C-00000015] res_musiconhold.c: Started music on hold, class ‘default’, on channel ‘PJSIP/681-00000019’
> [Aug 20 11:10:19] VERBOSE[30572][C-00000015] file.c: <PJSIP/687-0000001a> Playing ‘digits/7.g722’ (language ‘en’)
> [Aug 20 11:10:20] VERBOSE[30572][C-00000015] file.c: <PJSIP/687-0000001a> Playing ‘digits/0.g722’ (language ‘en’)
> [Aug 20 11:10:21] VERBOSE[30572][C-00000015] file.c: <PJSIP/687-0000001a> Playing ‘digits/1.g722’ (language ‘en’)
> [Aug 20 11:10:22] VERBOSE[30572][C-00000015] bridge_channel.c: Channel PJSIP/687-0000001a left ‘simple_bridge’ basic-bridge
> [Aug 20 11:10:43] VERBOSE[30581][C-00000017] pbx.c: Executing [701 at staff:1] ParkedCall(“PJSIP/689-0000001b”, “default,701”) in new stack
> [Aug 20 11:10:43] VERBOSE[30581][C-00000017] bridge_channel.c: Channel PJSIP/681-00000019 left ‘holding_bridge’ parking-bridge <5b262c5f-1812-40c6-a53e-7d04b3c9dd3c>
> [Aug 20 11:10:43] VERBOSE[30581][C-00000017] res_musiconhold.c: Stopped music on hold on PJSIP/681-00000019
> [Aug 20 11:10:43] VERBOSE[30581][C-00000017] bridge_channel.c: Channel PJSIP/681-00000019 joined ‘simple_bridge’ basic-bridge <177c3ea0-2510-49cf-ab86-de6dc4ce9ec8>
> [Aug 20 11:10:43] VERBOSE[30581][C-00000017] bridge_channel.c: Channel PJSIP/689-0000001b joined ‘simple_bridge’ basic-bridge <177c3ea0-2510-49cf-ab86-de6dc4ce9ec8>
> [Aug 20 11:11:10] VERBOSE[30569][C-00000015] bridge_channel.c: Channel PJSIP/681-00000019 left ‘native_rtp’ basic-bridge <177c3ea0-2510-49cf-ab86-de6dc4ce9ec8>
> [Aug 20 11:11:10] VERBOSE[30581][C-00000017] bridge_channel.c: Channel PJSIP/689-0000001b left ‘native_rtp’ basic-bridge <177c3ea0-2510-49cf-ab86-de6dc4ce9ec8>
> [Aug 20 11:11:10] VERBOSE[30581][C-00000017] pbx.c: Spawn extension (staff, 701, 1) exited non-zero on ‘PJSIP/689-0000001b’
> [Aug 20 11:11:10] VERBOSE[30569][C-00000015] pbx.c: Spawn extension (staff, 8011, 2) exited non-zero on ‘PJSIP/681-00000019’



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