[asterisk-bugs] [JIRA] (ASTERISK-26995) Add QUEUE_FLOAT_PENALTY to app_queue

[Joshua Colp (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-26995?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]


> Add QUEUE_FLOAT_PENALTY to app_queue
> ------------------------------------
>
>                 Key: ASTERISK-26995
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26995
>             Project: Asterisk
>          Issue Type: New Feature
>      Security Level: None
>          Components: Applications/app_queue
>            Reporter: Steve Davies
>            Severity: Minor
>
> Addition to work alongside QUEUE_MAX_PENALTY and QUEUE_MIN_PENALTY, including extra parameter in queuerules.conf
> QUEUE_FLOAT_PENALTY example:
>   - Agent 1 has penalty 1
>   - Agent 2 has penalty 2
>   - the queue rule is set to:
>       penaltychange => 30,,,2
>   Prior to the 30 second mark, Agent 1 will take priority over Agent 2 for call distribution.
>   After 30 seconds, Agent 2's priority is bumped to 2 by the penaltychange, so both agents are treated equally.
> The parameter is named like this as lower penalty values are "floated up" to the specified level.



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