[asterisk-bugs] [JIRA] (ASTERISK-26862) app_queue: Queue stops calling members with local interface after forwarding in previous call

[Joshua Colp (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-26862?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Joshua Colp updated ASTERISK-26862:
-----------------------------------

    Status: Open  (was: Triage)

> app_queue: Queue stops calling members with local interface after forwarding in previous call
> ---------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-26862
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26862
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.14.0
>            Reporter: Robert Mordec
>         Attachments: queue_local_fwd_13.14.patch
>
>
> I found a problem very similar to ASTERISK-26299, which was not fixed there.
> It will occur if queue calls a member, using local channel, and device dialed is different from device observed for hints.
> Let me modify the example from ASTERISK-26299.
> I would have extensions.conf with:
> {noformat}
> [default]
> exten => 100,1,NoOp()
> same => n,Queue(foo)
> same => n,Hangup()
> [agents]
> exten => alice,1,NoOp()
> same => n,Wait(5)
> same => n,Dial(SIP/carol)    ; Alice is forwarding all her calls to Carol
> same => n,Hangup()
> {noformat}
> And the following queues.conf:
> {noformat}
> [foo]
> strategy = rrmemory
> timeout = 30
> ringinuse = 0
> member => Local/alice at agents,0,Alice,SIP/alice
> {noformat}
> Bob calls 100 and gets connected to Carol. When Bob calls 100 again no one is called and debug log shows:
> {noformat}
> DEBUG[6846][C-00000004]: app_queue.c:4447 ring_one: Trying 'Local/alice at agents' with metric 1000
> DEBUG[6846][C-00000004]: app_queue.c:4232 can_ring_entry: Local/alice at agents has another call trying, can't receive call
> {noformat}
> In this situation, in order to remove SIP/alice from pending members, queue will wait until SIP/alice state is changed to "not in use", which will never happen. Only SIP/carol will experience state changes.



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