[asterisk-bugs] [JIRA] (ASTERISK-26862) Queue stops calling members with local interface after forwarding in previous call

[Robert Mordec (JIRA)]

Robert Mordec created ASTERISK-26862:
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             Summary: Queue stops calling members with local interface after forwarding in previous call
                 Key: ASTERISK-26862
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26862
             Project: Asterisk
          Issue Type: Bug
      Security Level: None
          Components: Applications/app_queue
    Affects Versions: 13.14.0
            Reporter: Robert Mordec


I found a problem very similar to ASTERISK-26299, which was not fixed there.

It will occur if queue calls a member, using local channel, and device dialed is different from device observed for hints.

Let me modify the example from ASTERISK-26299.

I would have extensions.conf with:

{noformat}
[default]
exten => 100,1,NoOp()
same => n,Queue(foo)
same => n,Hangup()

[agents]
exten => alice,1,NoOp()
same => n,Wait(5)
same => n,Dial(SIP/carol)    ; Alice is forwarding all her calls to Carol
same => n,Hangup()
{noformat}

And the following queues.conf:

{noformat}
[foo]
strategy = rrmemory
timeout = 30
ringinuse = 0

member => Local/alice at agents,0,Alice,SIP/alice
{noformat}

Bob calls 100 and gets connected to Carol. When Bob calls 100 again no one is called and debug log shows:

{noformat}
DEBUG[6846][C-00000004]: app_queue.c:4447 ring_one: Trying 'Local/alice at agents' with metric 1000
DEBUG[6846][C-00000004]: app_queue.c:4232 can_ring_entry: Local/alice at agents has another call trying, can't receive call
{noformat}

In this situation, in order to remove SIP/alice from pending members, queue will wait until SIP/alice state is changed to "not in use", which will never happen. Only SIP/carol will experience state changes.




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