[asterisk-bugs] [JIRA] (ASTERISK-26838) app_queue: Agents getting calls when busy

[Joshua Colp (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-26838?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Joshua Colp closed ASTERISK-26838.
----------------------------------

    Resolution: Suspended

Asterisk Certified is not supported on the issue tracker and only receives fixes as a result of issues filed by support agreement customers. If you have a support agreement please contact Digium technical support.

If you do not have a support agreement then you will need to use the latest version of Asterisk 13, 13.14.0, and file an issue against that with all available information including configuration.

> app_queue: Agents getting calls when busy
> -----------------------------------------
>
>                 Key: ASTERISK-26838
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26838
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.8.0, 13.13.1
>         Environment: Centos 6.3 -- 2.6.32-642.11.1.e16.x86_64
>            Reporter: Ali Raza
>            Assignee: Joshua Colp
>         Attachments: debug_log_11223344.rar
>
>
> Hello Guys,
> I am facing issue with Asterisk 13.8-cert4 - for agents sometimes queue status is working fine like when they are on call it shows : (in call ) (IN USE) but sometimes even the agent is on call its shows: (in call) (not in use) .. so agent are getting calls even they are busy. 
> I have tried few things but non of them work of me .. like ASTERISK-26621.
> I haven't tried ASTERISK-26299 but its specifically for local channels so i dont think it will work in my case.
> Example: 
> SIP/1*1231 with penalty 1 (ringinuse disabled) (dynamic) (in call) (In use) has taken 12 calls (last was 472 secs ago)
> SIP/1*1428 with penalty 1 (ringinuse disabled) (dynamic) (in call) (Not in use) has taken 3 calls (last was 552 secs ago)
> SIP/1*1428 with penalty 1 (ringinuse disabled) (dynamic) (in call) (Not in use) has taken 3 calls (last was 550 secs ago) 
> If you want me to do some debugging steps then let me know.



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