[asterisk-bugs] [JIRA] (ASTERISK-26838) Queue - on call agent getting calls - agent status notinuse

[Joshua Colp (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-26838?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=235566#comment-235566 ] 

Joshua Colp commented on ASTERISK-26838:
----------------------------------------

Thank you for taking the time to report this bug and helping to make Asterisk better. Unfortunately, we cannot work on this bug because your description did not include enough information. Please read over the Asterisk Issue Guidelines [1] which discusses the information necessary for your issue to be resolved and the format that information needs to be in. We would be grateful if you would then provide a more complete description of the problem. At a minimum, we need:

1. The specific steps or actions you took that caused you to encounter the problem.
2. The behavior you expected and the location of documentation that led you to that expectation.
3. The behavior you actually encountered.

To demonstrate the issue in detail, please include Asterisk log files generated per the instructions on the wiki [2]. If applicable, please ensure that protocol-level trace debugging is enabled, e.g., 'sip set debug on' if the issue involves chan_sip, and configuration information such as dialplan and channel configuration.

Thanks!

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines

[2] https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information

> Queue - on call agent getting calls - agent status notinuse
> -----------------------------------------------------------
>
>                 Key: ASTERISK-26838
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26838
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.8.0, 13.13.1
>         Environment: Centos 6.3 -- 2.6.32-642.11.1.e16.x86_64
>            Reporter: Ali Raza
>
> Hello Guys,
> I am facing issue with Asterisk 13.8-cert4 - for agents sometimes queue status is working fine like when they are on call it shows : (in call ) (IN USE) but sometimes even the agent is on call its shows: (in call) (not in use) .. so agent are getting calls even they are busy. 
> I have tried few things but non of them work of me .. like ASTERISK-26621.
> I haven't tried ASTERISK-26299 but its specifically for local channels so i dont think it will work in my case.
> Example: 
> SIP/1*1231 with penalty 1 (ringinuse disabled) (dynamic) (in call) (In use) has taken 12 calls (last was 472 secs ago)
> SIP/1*1428 with penalty 1 (ringinuse disabled) (dynamic) (in call) (Not in use) has taken 3 calls (last was 552 secs ago)
> SIP/1*1428 with penalty 1 (ringinuse disabled) (dynamic) (in call) (Not in use) has taken 3 calls (last was 550 secs ago) 
> If you want me to do some debugging steps then let me know.



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