[asterisk-bugs] [JIRA] (ASTERISK-26834) Invalid UTF-8 string ERROR JSON CallerID with accent

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-26834?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=235539#comment-235539 ] 

Asterisk Team commented on ASTERISK-26834:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> Invalid UTF-8 string ERROR JSON CallerID with accent
> ----------------------------------------------------
>
>                 Key: ASTERISK-26834
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26834
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_voicemail
>    Affects Versions: 14.2.0
>         Environment: Asterisk Realtime 14.2 PJSIP Driver
> mysql  5.1.73
> unixODBC 2.2.14
> pjproject 2.5.5
> spandsp 0.0.6
> jansson 2.7
> CentOS 6.6 64 bits on Vmware
> Phones : Cisco SPA514G FW: 7.5.7
> ATA : Audiocodes MP124
> T1 : Mediatrix 3532 ISDN 
> CPU : Quadcore Intel(R) Xeon(R) CPU E5-2650
> RAM : 8 GB
> HDD : 35 GB
> Average concurent calls: 25
> Average calls/day: 2000
>            Reporter: Carl Fortin
>            Severity: Minor
>         Attachments: debug_log_JSON_Accent, voicemail.conf
>
>
> I had this error in my console since at least Asterisk 13.5.
> I did ask on the forum at the time but I could not reproduce the issue:
> https://community.asterisk.org/t/random-error-utf-8-string/49703/4
> I can reproduce the issue as I want:
> If a caller leaves  a voicemail and the caller's ID name contains accent characters and the message is sent by email, it will produce the following error:
> ERROR[30993][C-00000024] json.c: Error building JSON from '{s: s, s: s}': Invalid UTF-8 string
> The accent characters will be missing from the ${VM_CIDNAME} variable and the sender's name will be incorrect in the email.
> Check my full DEBUG log, The callerid name was Émile François.



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