[asterisk-bugs] [JIRA] (ASTERISK-26709) Problem while snooping a channel

[Rusty Newton (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-26709?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Rusty Newton updated ASTERISK-26709:
------------------------------------

    Component/s: Core/Bridging
                 Bridges/bridge_holding

> Problem while snooping a channel
> --------------------------------
>
>                 Key: ASTERISK-26709
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26709
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Bridges/bridge_holding, Core/Bridging
>    Affects Versions: 13.0.0, 13.9.1
>            Reporter: Lucas SOLER
>            Assignee: Unassigned
>         Attachments: debug_log_snooping.txt
>
>
> Hi,
> I am working on an ACD system and I have a problem that I do not understand.
> I have two channels speaking in one bridge (a customer and an agent).
> A third person (a supervisor) can snoop and whisper on the agent channel.
> Everything works fine. But if the agent holds the caller and the supervisor starts to whisper at this time, the agent cannot hear the supervisor.
> When agent stops the holding, he hears the voice of the supervisor with one minute of delay (the holding time).
> The agent (dialed channel) and the caller (stasis channel) are in a mixing bridge. The agent (snooped channel) and the supervisor (snooper channel) are in a second mixing bridge.
> When the agent starts holding the caller's channel, I remove it from the bridge, put it in an holding bridge and finally start music on hold.
> The supervior who is snooping is mute because I don't want the agent to know that someone is listening. When I start whispering, I unmute the snooping channel.
> When agent stops the holding, I stop the moh, remove the channel from the holding bridge and add it in the bridge with the agent (snooped by the supervisor).
> I am using ARI with the client for javascript (node-ari-client) and tested it on versions 13.0 and 13.9 of Asterisk.
> You will find in the URL a github repository with a light version of the functionnality written in javascript. 
> Thank you



--
This message was sent by Atlassian JIRA
(v6.2#6252)