[asterisk-bugs] [JIRA] (ASTERISK-26709) Problem while snooping a channel

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-26709?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=234529#comment-234529 ] 

Asterisk Team commented on ASTERISK-26709:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> Problem while snooping a channel
> --------------------------------
>
>                 Key: ASTERISK-26709
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26709
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>    Affects Versions: 13.0.0, 13.9.1
>            Reporter: Lucas SOLER
>
> Hi,
> I am working on an ACD system and I have a problem that I do not understand.
> I have two channels speaking in one bridge (a customer and an agent).
> A third person (a supervisor) can snoop and whisper on the agent channel.
> Everything works fine. But if the agent holds the caller and the supervisor starts to whisper at this time, the agent cannot hear the supervisor.
> When agent stops the holding, he hears the voice of the supervisor with one minute of delay (the holding time).
> The agent (dialed channel) and the caller (stasis channel) are in a mixing bridge. The agent (snooped channel) and the supervisor (snooper channel) are in a second mixing bridge.
> When the agent starts holding the caller's channel, I remove it from the bridge, put it in an holding bridge and finally start music on hold.
> The supervior who is snooping is mute because I don't want the agent to know that someone is listening. When I start whispering, I unmute the snooping channel.
> When agent stops the holding, I stop the moh, remove the channel from the holding bridge and add it in the bridge with the agent (snooped by the supervisor).
> I am using ARI with the client for javascript (node-ari-client) and tested it on versions 13.0 and 13.9 of Asterisk.
> You will find in the URL a github repository with a light version of the functionnality written in javascript. 
> Thank you



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