[asterisk-bugs] [JIRA] (ASTERISK-26665) app_queue: Agent ringing, Caller hangup before timeout, no agent name logged - missing RINGNOANSWER?

[Martin Tomec (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-26665?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=234483#comment-234483 ] 

Martin Tomec commented on ASTERISK-26665:
-----------------------------------------

I was asked to put some quelog examples, so there is example before patch, when caller hanged up after 25sec:
{noformat}
+-----+----------------------------+---------------+-----------+----------+--------------+-------+-------+-------+-------+-------+
| id  | time                       | callid        | queuename | agent    | event        | data1 | data2 | data3 | data4 | data5 |
+-----+----------------------------+---------------+-----------+----------+--------------+-------+-------+-------+-------+-------+
| 371 | 2016-12-19 11:44:19.295695 | 1482144259.12 | test      | NONE     | ENTERQUEUE   |       | 555   | 1     |       |       |
| 372 | 2016-12-19 11:44:34.303274 | 1482144259.12 | test      | agent    | RINGNOANSWER | 15000 |       |       |       |       |
| 373 | 2016-12-19 11:44:44.492556 | 1482144259.12 | test      | NONE     | ABANDON      | 1     | 1     | 25    |       |       |
+-----+----------------------------+---------------+-----------+----------+--------------+-------+-------+-------+-------+-------+
{noformat}
Another example, when caller hanged up after 3sec:
{noformat}
+-----+----------------------------+---------------+-----------+----------+--------------+-------+-------+-------+-------+-------+
| id  | time                       | callid        | queuename | agent    | event        | data1 | data2 | data3 | data4 | data5 |
+-----+----------------------------+---------------+-----------+----------+--------------+-------+-------+-------+-------+-------+
| 374 | 2016-12-21 14:51:55.673270 | 1482328315.19 | test      | NONE     | ENTERQUEUE   |       | 555   | 1     |       |       |
| 375 | 2016-12-21 14:51:58.408761 | 1482328315.19 | test      | NONE     | ABANDON      | 1     | 1     | 3     |       |       |
+-----+----------------------------+---------------+-----------+----------+--------------+-------+-------+-------+-------+-------+
{noformat}
And finally example after patch, when caller hanged up after 5sec:
{noformat}
+-----+----------------------------+---------------+-----------+----------+--------------+-------+-------+-------+-------+-------+
| id  | time                       | callid        | queuename | agent    | event        | data1 | data2 | data3 | data4 | data5 |
+-----+----------------------------+---------------+-----------+----------+--------------+-------+-------+-------+-------+-------+
| 398 | 2016-12-21 16:46:45.320780 | 1482335205.0  | test      | NONE     | ENTERQUEUE   |       | 555   | 1     |       |       |
| 399 | 2016-12-21 16:46:50.138233 | 1482335205.0  | test      | agent    | RINGNOANSWER | 4810  |       |       |       |       |
| 400 | 2016-12-21 16:46:50.142351 | 1482335205.0  | test      | NONE     | ABANDON      | 1     | 1     | 5     |       |       |
+-----+----------------------------+---------------+-----------+----------+--------------+-------+-------+-------+-------+-------+
{noformat}

> app_queue: Agent ringing, Caller hangup before timeout, no agent name logged - missing RINGNOANSWER?
> ----------------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-26665
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26665
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.13.1
>         Environment: centos 6/32bit
>            Reporter: Marek Cervenka
>         Attachments: queue.txt
>
>
> i'm trying get report about missed calls per agent. i'm using queue_log
> scenario is 
> - call to queue test
> - agent is ringing (SIP/vr1a305)
> - caller hangup (SIP/vr1a555)
> - agentname in queue_log is missing
> {noformat}
> +-----+----------------------------+---------------+-----------+-------+---------+-------+-------+-------+-------+-------+
> | id  | time                       | callid        | queuename | agent | event   | data1 | data2 | data3 | data4 | data5 |
> +-----+----------------------------+---------------+-----------+-------+---------+-------+-------+-------+-------+-------+
> | 352 | 2016-12-19 11:03:49.456697 | 1482141812.3  | test      | NONE  | ABANDON | 1     | 1     | 17    |       |       |
> {noformat}
> i started discussion in this thread
> http://lists.digium.com/pipermail/asterisk-dev/2016-December/076051.html



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