[asterisk-bugs] [JIRA] (ASTERISK-26815) Call recording drops when transferring call to queue

[Robert Hirabayashi (JIRA)]

Robert Hirabayashi created ASTERISK-26815:
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             Summary: Call recording drops when transferring call to queue
                 Key: ASTERISK-26815
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26815
             Project: Asterisk
          Issue Type: Bug
      Security Level: None
    Affects Versions: 13.10.0
         Environment: Centos 6.6
FreePBX 13.0.169
            Reporter: Robert Hirabayashi
            Severity: Minor


It appears that there is an issue with Asterisk 13 ending call recording prematurely when a call is transferred.

After extensive testing and troubleshooting, the FreePBX team had me switch to Asterisk 11, and the issue disappeared!

What we found was that when a call was transferred using the button on the phone, the call would stop being recorded.

If a call is transferred via FOP2, the call records fine.

The issue is definitely with Asterisk 13, but I'm not really sure how to communicate exactly what is wrong.

I'd like to think that I can upgrade to Asterisk 13, 14 and beyond and not have to be concerned that this issue still exists.

Additional data:
The agent is dialing an external line, placing that person on hold, then transferring the call to a queue, that fails over to a time condition, which calls a ring group.

Some of this complexity was added in an attempt to bypass the very issue in question.

The call will go through, but will stop recording as soon as the external line and the second agent are connected.



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