[asterisk-bugs] [JIRA] (ASTERISK-26774) Playback URL fails after some time

[Joshua Colp (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-26774?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=235105#comment-235105 ] 

Joshua Colp commented on ASTERISK-26774:
----------------------------------------

Thank you for taking the time to report this bug and helping to make Asterisk better. Unfortunately, we cannot work on this bug because your description did not include enough information. Please read over the Asterisk Issue Guidelines [1] which discusses the information necessary for your issue to be resolved and the format that information needs to be in. We would be grateful if you would then provide a more complete description of the problem. At a minimum, we need:

1. The specific steps or actions you took that caused you to encounter the problem.
2. The behavior you expected and the location of documentation that led you to that expectation.
3. The behavior you actually encountered.

To demonstrate the issue in detail, please include Asterisk log files generated per the instructions on the wiki [2]. If applicable, please ensure that protocol-level trace debugging is enabled, e.g., 'sip set debug on' if the issue involves chan_sip, and configuration information such as dialplan and channel configuration.

Thanks!

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines

[2] https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information



> Playback URL fails after some time
> ----------------------------------
>
>                 Key: ASTERISK-26774
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26774
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_playback
>    Affects Versions: 14.2.1
>         Environment: Amazon Linux AMI release 2016.09
>            Reporter: Igor Gamayunov
>            Severity: Critical
>
> We have a custom greeting server which runs a dial plan context to  Playback a URL based greeting files to customers before redirecting calls elsewhere.
> We see consistently that after couple of hundreds  successful playbacks the Playback application starts failing.
> Basically, we have to restart the asterisk to recover. 
> We are sure that the files at URL are valid and accessible all the time, because when we see errors we can do 'wget' of the file from the same server without any issues and only way to get back playback is to restart asterisk
> The following log  entrees show normal playbacks:
> {noformat}
> pbx.c: Executing [NNNNNNN at DDDDD:5] Playback("PJSIP/TTT-00000000", "silence/1&https://s3-us-west-1.amazonaws.com/xx/yyy.wav") in new stack
> file.c: <PJSIP/TTT-00000000> Playing 'silence/1.gsm' (language 'en')
> file.c: <PJSIP/trk_conf-000006ab> Playing 'https://s3-us-west-1.amazonaws.com/xx/yyy.wa.slin' (language 'en')
> {noformat}
> The following  log entries show when it starts failing:
> {noformat}
> pbx.c: Executing [NNNNNNN at DDDDD:5] Playback("PJSIP/TTT-00000000", "silence/1&https://s3-us-west-1.amazonaws.com/xx/yyy.wav") in new stack
> file.c: <PJSIP/TTT-00000000> Playing 'silence/1.gsm' (language 'en')
> file.c: File https://s3-us-west-1.amazonaws.com/xx/yyy.wav does not exist in any format
> file.c: Unable to open https://s3-us-west-1.amazonaws.com/xx/yyy.wav (format (ulaw|gsm)): No such file or directory
> app_playback.c: Playback failed on PJSIP/TTT-00000000 for silence/1&https://s3-us-west-1.amazonaws.com/xx/yyy.wav
> {noformat}
> This happens to all Asterisk 14 version since we discovered it can play URLs.



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