[asterisk-bugs] [JIRA] (ASTERISK-27425) Calls are not billed correctly by a2billing - Asterisk 12 and 13

Wed Dec 27 16:19:41 CST 2017

    [ https://issues.asterisk.org/jira/browse/ASTERISK-27425?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=241153#comment-241153 ] 

Andrea Suarique commented on ASTERISK-27425:
--------------------------------------------

Joshua, What you indicate is that there is no a feature for this query? in this case, how could I do the correct query as it was done with the previous versions of 12 asterisk? because with the version of asterisk 1.8 the variables DIALEDTIME and ANSWEREDTIME showed the duration of the actual call between correctly, and these didn't show the same time value how does this version of asterisk 13.

> Calls are not billed correctly by a2billing - Asterisk 12 and 13
> ----------------------------------------------------------------
>
>                 Key: ASTERISK-27425
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27425
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_dial, CDR/General, Functions/func_cdr
>    Affects Versions: 13.13.0
>         Environment: A2Billing 2.20 and Asterisk  13.13-current
>            Reporter: Andrea Suarique
>            Assignee: Andrea Suarique
>         Attachments: cdr_log2.txt, cdr_log.txt
>
>
> The CDR(billsec) and (ANSWEREDTIME) is not measuring the answered time accurately.
> We debugging the issue and found what may the problem be.
> According to [1] it seem that the CDR(billsec) is registering the answered time of the initial call and not the answered time of the bridged one (I mean after dialing the number on the DISA and the other party answering the call )
> We CDR debug we found the right answered time data in the bridged CDR thread as shown in this log:
> {noformat}
>     -- SIP/sipetb-00000009 is ringing
>     -- SIP/sipetb-00000009 is making progress passing it to SIP/sipetb-00000008
>     -- SIP/sipetb-00000009 answered SIP/sipetb-00000008
> 0x7f2c04002830 - Set answered time to 1510800709.529550
> Dial End message for SIP/sipetb-00000008, SIP/sipetb-00000009: 1510800709.00529783
> 0x7f2c04000970 - Processing Dial End message for channel SIP/sipetb-00000008, peer SIP/sipetb-00000009
> 0x7f2c04000970 - Transitioning CDR for SIP/sipetb-00000008 from state Dial to DialedPending
>     -- Channel SIP/sipetb-00000009 joined 'simple_bridge' basic-bridge <40047399-8742-427f-8b36-e9f4eec1f8bc>
> Bridge Enter message for channel SIP/sipetb-00000009: 1510800709.00529977
> 0x7f2c04002830 - Updating Party A SIP/sipetb-00000009 snapshot
> 0x7f2c04002830 - Processing bridge enter for SIP/sipetb-00000009
> 0x7f2c04002830 - Transitioning CDR for SIP/sipetb-00000009 from state Single to Bridged
>     -- Channel SIP/sipetb-00000008 joined 'simple_bridge' basic-bridge <40047399-8742-427f-8b36-e9f4eec1f8bc>
>        
> Bridge Enter message for channel SIP/sipetb-00000008: 1510800709.00530039
> 0x7f2c04000970 - Updating Party A SIP/sipetb-00000008 snapshot
> 0x7f2c04000970 - Processing bridge enter for SIP/sipetb-00000008
> 0x7f2c04000970 - Transitioning CDR for SIP/sipetb-00000008 from state DialedPending to Dial
> 0x7f2c04000970 - Transitioning CDR for SIP/sipetb-00000008 from state Dial to Bridged
>     -- Remote UNIX connection
>     -- Remote UNIX connection disconnected
>     -- Remote UNIX connection
>     -- Remote UNIX connection disconnected
>     -- Remote UNIX connection
>     -- Remote UNIX connection disconnected
>     -- Channel SIP/sipetb-00000009 left 'simple_bridge' basic-bridge <40047399-8742-427f-8b36-e9f4eec1f8bc>
>     -- Channel SIP/sipetb-00000008 left 'simple_bridge' basic-bridge <40047399-8742-427f-8b36-e9f4eec1f8bc>
> Bridge Leave message for SIP/sipetb-00000009: 1510800739.00509557
> 0x7f2c04002830 - Processing Bridge Leave for SIP/sipetb-00000009
> 0x7f2c04002830 - Transitioning CDR for SIP/sipetb-00000009 from state Bridged to Finalized
> 0x7f2c04000970 - Transitioning CDR for SIP/sipetb-00000008 from state Bridged to Finalized
> 0x7f2c04002830 - Beginning finalize/dispatch for SIP/sipetb-00000009
> 0x7f2c04002830 - Dispatching CDR for Party A SIP/sipetb-00000009, Party B <none>
> Bridge Leave message for SIP/sipetb-00000008: 1510800739.00509705
>  a2billing_cc3.php,6: file:Class.RateEngine.php - line:1281 - uniqueid:1510800680.13 - DIAL SIP/sipetb/033168456954,60,rL(20460000:0)
>  a2billing_cc3.php,6: file:Class.RateEngine.php - line:1164 - uniqueid:1510800680.13 - [TRUNK STATUS UPDATE : UPDATE cc_trunk SET inuse=inuse-1 WHERE id_trunk='2']
>  a2billing_cc3.php,6: file:Class.RateEngine.php - line:1433 - uniqueid:1510800680.13 - -> dialstatus : ANSWER, answered time is 47
>  a2billing_cc3.php,6:
>  a2billing_cc3.php,6: file:Class.RateEngine.php - line:1437 - uniqueid:1510800680.13 - [USEDRATECARD=0]
>  a2billing_cc3.php,6: file:a2billing_cc3.php - line:736 - uniqueid:1510800680.13 - :[DIALEDTIME: ->59<- ]17366200
>  a2billing_cc3.php,6: file:a2billing_cc3.php - line:740 - uniqueid:1510800680.13 - :[DIALSTATUS: ->ANSWER<- ]17366200
>  a2billing_cc3.php,6: file:a2billing_cc3.php - line:744 - uniqueid:1510800680.13 - :[CDRSTARTTIME: ->2017-11-15 21:51:31<- ]17366200
>  a2billing_cc3.php,6: file:a2billing_cc3.php - line:748 - uniqueid:1510800680.13 - :[CDRANSWER: ->2017-11-15 21:51:31<- ]17366200
>  a2billing_cc3.php,6: file:a2billing_cc3.php - line:752 - uniqueid:1510800680.13 - :[CDRend: ->2017-11-15 21:52:19<- ]17366200
>  a2billing_cc3.php,6: file:a2billing_cc3.php - line:756 - uniqueid:1510800680.13 - :[CDRduration: ->47<- ]17366200
>  a2billing_cc3.php,6: file:a2billing_cc3.php - line:760 - uniqueid:1510800680.13 - :[CDRbillsec: ->47<- ]17366200
>  a2billing_cc3.php,6: file:a2billing_cc3.php - line:764 - uniqueid:1510800680.13 - :[CDRdisposition: ->ANSWERED<- ]17366200
>  a2billing_cc3.php,6: file:a2billing_cc3.php - line:768 - uniqueid:1510800680.13 - :[ANSWERED: ->59<-]
> {noformat}
> What we need to do is to make the CDRANSWER variable to take the answered time registered in CDR thread 0x7f2c04002830 instead of using the one provided by the CDR thread 0x7f2c04000970

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