[asterisk-bugs] [JIRA] (ASTERISK-17570) [patch] queue does not handle longest waiting caller first

[Joshua Colp (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-17570?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Joshua Colp updated ASTERISK-17570:
-----------------------------------

    Affects Version/s: 13.18.4

> [patch] queue does not handle longest waiting caller first
> ----------------------------------------------------------
>
>                 Key: ASTERISK-17570
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-17570
>             Project: Asterisk
>          Issue Type: Bug
>          Components: Applications/app_queue
>    Affects Versions: 1.8.3, 13.18.4
>            Reporter: Sjoerd
>            Severity: Minor
>         Attachments: app_queue.patch, auto_weight_queue_usec.patch
>
>
> If you have two or more queues with shared agents (agents logged in to both queues), both queues have the same chance of getting an agent. Suppose you have a busy and a quiet queue it is not desirable to have the same chance, the busy queue should get much more.
> ****** ADDITIONAL INFORMATION ******
> I've made a patch that introduces a auto-weight feature. If enabled every caller to the queue has a weight equal to its holdtime. This way the queue with the highest holdtime will get served first.



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