[asterisk-bugs] [JIRA] (ASTERISK-20597) Cannot forward voice mail due to "Mailbox is full with capacity of 100" even though the folder has less than 100 messages

[Joshua Colp (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-20597?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Joshua Colp updated ASTERISK-20597:
-----------------------------------

    Affects Version/s: 13.18.4

> Cannot forward voice mail due to "Mailbox is full with capacity of 100" even though the folder has less than 100 messages
> -------------------------------------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-20597
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-20597
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_voicemail
>    Affects Versions: 1.8.17.0, 13.18.4
>         Environment: FreePBX Distro 2.10 (CentOS 5.8)
>            Reporter: Tim Miller Dyck
>            Severity: Minor
>
> Hello, I ran into this puzzling situation with Asterisk 1.8.17.
> The user tries to transfer a voice mail from extension 10 to extension 14. The transfer fails with the voice mail system reporting the target extension 14 mailbox is full.
> This is what is in full.log:
> {noformat}
> [2012-10-19 11:31:01] VERBOSE[32172] file.c: -- Playing 'vm-password.ulaw' (language 'en')
> [2012-10-19 11:31:05] VERBOSE[32172] file.c: -- Playing 'vm-youhave.ulaw' (language 'en')
> [2012-10-19 11:31:06] VERBOSE[32172] file.c: -- Playing 'digits/1.ulaw' (language 'en')
> [2012-10-19 11:31:07] VERBOSE[32172] file.c: -- Playing 'vm-INBOX.ulaw' (language 'en')
> [2012-10-19 11:31:07] VERBOSE[32172] file.c: -- Playing 'vm-first.ulaw' (language 'en')
> [2012-10-19 11:31:08] VERBOSE[32172] config.c: == Parsing '/var/spool/asterisk/voicemail/default/10/INBOX/msg0000.txt': [2012-10-19 11:31:08] VERBOSE[32172] config.c: == Found
> [2012-10-19 11:31:08] VERBOSE[32172] file.c: -- Playing 'vm-message.ulaw' (language 'en')
> [2012-10-19 11:31:09] VERBOSE[32172] file.c: -- Playing '/var/spool/asterisk/voicemail/default/10/INBOX/msg0000.slin' (language 'en')
> [2012-10-19 11:31:12] VERBOSE[32172] file.c: -- Playing 'vm-advopts.ulaw' (language 'en')
> [2012-10-19 11:31:13] VERBOSE[32172] file.c: -- Playing 'vm-forward.ulaw' (language 'en')
> [2012-10-19 11:31:14] VERBOSE[32172] file.c: -- Playing 'vm-extension.ulaw' (language 'en')
> [2012-10-19 11:31:18] NOTICE[32172] app_voicemail.c: Mailbox '14' is full with capacity of 100, prompting for another extension.
> [2012-10-19 11:31:18] VERBOSE[32172] file.c: -- Playing 'vm-mailboxfull.ulaw' (language 'en')
> [2012-10-19 11:31:22] VERBOSE[32172] file.c: -- Playing 'vm-forward.ulaw' (language 'en')
> [2012-10-19 11:31:22] VERBOSE[32172] file.c: -- Playing 'vm-forward.ulaw' (language 'en')
> [2012-10-19 11:31:27] VERBOSE[32172] file.c: -- Playing 'vm-forward.ulaw' (language 'en')
> [2012-10-19 11:31:28] VERBOSE[32172] file.c: -- Playing 'vm-forward.ulaw' (language 'en')
> [2012-10-19 11:31:29] VERBOSE[32172] file.c: -- Playing 'vm-forward.ulaw' (language 'en')
> [2012-10-19 11:31:29] VERBOSE[32172] file.c: -- Playing 'vm-forward.ulaw' (language 'en')
> [2012-10-19 11:31:30] VERBOSE[32172] file.c: -- Playing 'vm-forward.ulaw' (language 'en')
> [2012-10-19 11:31:31] WARNING[32172] file.c: Failed to write frame
> [2012-10-19 11:31:31] VERBOSE[32172] file.c: -- Playing 'vm-advopts.ulaw' (language 'en')
> [2012-10-19 11:31:31] VERBOSE[32172] pbx.c: == Spawn extension (from-internal, *98, 11) exited non-zero on 'SIP/10-00000140'
> [2012-10-19 11:31:31] VERBOSE[32172] pbx.c: -- Executing [h at from-internal:1] Hangup("SIP/10-00000140", "") in new stack
> [2012-10-19 11:31:31] VERBOSE[32172] pbx.c: == Spawn extension (from-internal, h, 1) exited non-zero on 'SIP/10-00000140'
> {noformat}
> However, when I looked in each voicemail folder in /var/spool/asterisk/voicemail/default/14/... (INBOX, Old, etc.), the highest message count was 80 or so.
> I also logged into the web user portal to view message counts there, and these were all under 100 as well, matching the count of files found on the file system.
> As a test, I changed the maxmsg voicemail parameter from 100 to a higher value, and that allowed the voice mail forward to work.
> Looking at the app_voicemail.c code at http://svnview.digium.com/svn/asterisk/trunk/apps/app_voicemail.c?view=markup starting at line 8019:
> {noformat}
> capacity = receiver->maxmsg - inprocess_count(receiver->mailbox, receiver->context, +1);
>  	if ((newmsgs + oldmsgs) >= capacity) {
>  	ast_log(LOG_NOTICE, "Mailbox '%s' is full with capacity of %d, prompting for another extension.\n", s, capacity);
>  	res = ast_play_and_wait(chan, "vm-mailboxfull");
> {noformat}
> This code appears to check that that the target mailbox new message count (voicemail folder INBOX) *plus* the count of the old message count (voicemail folder Old) is not >= the folder capacity limit (default of 100 messages). 
> In the test case, the sum of messages in the these two folders in the destination mailbox was over 100.
> If this interpretation of the code is correct, this seems to be breaking the understanding that the maxmsg parameter is the limit for each individual voicemail folder, at least regarding the operation of the voicemail forward message command.
> Thanks.



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