[asterisk-bugs] [JIRA] (ASTERISK-22589) shared_lastcall is not reliable with realtime queues

[Joshua Colp (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-22589?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Joshua Colp updated ASTERISK-22589:
-----------------------------------

    Affects Version/s: 13.18.4

> shared_lastcall is not reliable with realtime queues
> ----------------------------------------------------
>
>                 Key: ASTERISK-22589
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-22589
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue, Resources/res_realtime
>    Affects Versions: 1.8.23.0, 13.18.4
>         Environment: Debian Squeeze 64-bit
>            Reporter: hristo
>            Severity: Minor
>         Attachments: app_queue-debug-shared_lastcall.diff
>
>
> I have the following setup:
> - queues and queue_members are both realtime 
> - 2 queues: Q1 with wrapuptime=60; Q2 without wrapuptime
> - 1 agent, who is in both queues
> - shared_lastcall is set to 'yes'
> The problem is that shared_lastcall doesn't have any effect unless both realtime queues are already cached by asterisk. As a result the agent sometimes receives calls from Q2 during the 'wrapuptime' period of Q1.
> I did find several tickets that describe similar problems, but none of them mentions realtime, that's why I am opening a new one.
> I have managed to track the problem by adding a debug message for every time the app_queue iterates over the queues to find the agent and update his last call time. The iteration only seems to be finding *cached* realtime queues, which in turn is causing the problem I have described above.



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