[asterisk-bugs] [JIRA] (ASTERISK-27463) Asterisk fails randomly

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-27463?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=240454#comment-240454 ] 

Asterisk Team commented on ASTERISK-27463:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> Asterisk fails randomly
> -----------------------
>
>                 Key: ASTERISK-27463
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27463
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>    Affects Versions: 15.1.3
>         Environment: PBX Core settings:
> Version:                     15.1.3
> Build Options:               DONT_OPTIMIZE, COMPILE_DOUBLE, BUILD_NATIVE, OPTIONAL_API
> System:                      Linux/4.9.0-3-amd64 built by root on x86_64
> Maximum open file handles:   65535
> User name and group:         asterisk/asterisk
> Machine status: virtual machine (proxmox VM, not container).
> Debian 9.1
>            Reporter: Donat Zenichev
>
> Hi.
> I have an issue with periodical crashes of asterisk.
> There are about 500-600 registered user agents on it.
> Max loading is about 30-45 calls per sec.
> Asterisk is managed by pacemaker daemon.
> Schema:
> Master (active) <-corosync-> Slave (stand-by)
> Pacemaker monitors asterisk process and when it crashes - tries to restart it.
> There is no problems when I working with asterisk version 11.23.0
> I moved from 11.23.0 to 13.8.3 LTS
> And then I noticed that from time to time asterisk crashes, pacemaker notices that asterisk is not running and restarts it.
> And so on during the day (about 1-2 crashes per hour).
> But there is nothing strange in asterisk's full log with verbosity set to 4.
> So that, it looks like asterisk works fine and then abruptly crashes, without any hints on the problem.
> I found nothing strange in system logs of debian machine nor I found in pacemaker log, just rows that said - "asterisk is not running, ok lets restart it"
> Logs are attached as url, so you can take a look.
> Before asterisk crashes there are DTMF signals received.
> Release note from 2017-09-13 21:31 says:
> "The telephony DTMF events are not exchanged with a codec. As a result when RFC2833/RFC4733 sent digits you would crash if "core set debug 1" is enabled, the DTMF digits would always get passed to the core even though the local native RTP bridge is active, and the DTMF digits would go out using the wrong SSRC id."
> So I decided to move from 13.8.3 LTS to 15.1.3.
> But actually it changes nothing, it's still crashing sometimes.
> The interesting thing is, that I have one more cluster running on 13.8.3 LTS with the same asterisk/host configurations and the same pacemaker version, where it works fine, without crashes.
> But the difference between them is loading, the problematic asterisk is more loaded.
> I added more resource to problematic asterisk (host) now is - 8CPUs 2.5Gz and 8GB ram. Resources loading is not more than 10% (cpu/ram).
> Asterisk resource described as systemd service:
> [Unit]
> Description=Asterisk PBX and telephony daemon.
> After=network.target
> [Service]
> Type=simple
> PIDFile=/var/run/asterisk/asterisk.pid
> ExecStart=/usr/sbin/asterisk -g -C /etc/asterisk/asterisk.conf
> ExecStop=/usr/sbin/asterisk -rx 'core stop now'
> ExecReload=/usr/sbin/asterisk -rx 'core reload'
> WorkingDirectory=/var/lib/asterisk
> Environment=HOME=/var/lib/asterisk
> Restart=always
> RestartSec=10s
> TimeoutStartSec=30
> TimeoutStopSec=15
> LimitNOFILE=65535
> LimitNPROC=65535
> [Install]
> WantedBy=multi-user.target
> Peculiar properties in asterisk.conf:
> maxfiles = 65535
> runuser = asterisk
> rungroup = asterisk
> /etc/security/limits.conf
> asterisk hard nofile 65535
> asterisk soft nofile 65535
> asterisk hard nproc  65535
> asterisk soft nproc  65535
> Asterisk starts with permissions of "asterisk" user/group.
> asterisk user is owner of all working directories:
> /var/lib/asterisk
> /usr/lib/asterisk
> /var/spool/asterisk
> /var/log/asterisk
> /etc/asterisk
> So the main question is - why id doesn't crash with older version 11.23.0?
> I have core dumps, I attached them in URL.



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