[asterisk-bugs] [JIRA] (ASTERISK-27232) When in queue on g722 with interruptions, music on hold can get stuck and no longer play

Wed Aug 30 12:45:09 CDT 2017

    [ https://issues.asterisk.org/jira/browse/ASTERISK-27232?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=238327#comment-238327 ] 

Asterisk Team commented on ASTERISK-27232:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> When in queue on g722 with interruptions, music on hold can get stuck and no longer play
> ----------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-27232
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27232
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue, Codecs/codec_g722, Resources/res_musiconhold
>    Affects Versions: 13.17.0
>         Environment: FreePBX Distribution 14.0.1.4
>            Reporter: Jens T.
>            Severity: Minor
>
> After a certain time, MOH is no longer played in a queue with announcements and calls with codec G722. The announcements will continue to play, but MOH will not be resumed.
> A complete example, including the announcements:
> {{[2017-08-30 19:24:14] VERBOSE[12913][C-0000005f] res_musiconhold.c: Started music on hold, class 'default', on channel 'PJSIP/1000-00000088'
> [2017-08-30 19:24:14] VERBOSE[12913][C-0000005f] res_musiconhold.c: Stopped music on hold on PJSIP/1000-00000088
> [2017-08-30 19:24:14] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-youarenext.slin16' (language 'de')
> [2017-08-30 19:24:20] VERBOSE[12913][C-0000005f] app_queue.c: Told PJSIP/1000-00000088 in 3000 their queue position (which was 1)
> [2017-08-30 19:24:20] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-thankyou.slin16' (language 'de')
> [2017-08-30 19:24:22] VERBOSE[12913][C-0000005f] res_musiconhold.c: Started music on hold, class 'default', on channel 'PJSIP/1000-00000088'
> [2017-08-30 19:24:59] VERBOSE[12913][C-0000005f] res_musiconhold.c: Stopped music on hold on PJSIP/1000-00000088
> [2017-08-30 19:24:59] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-youarenext.slin16' (language 'de')
> [2017-08-30 19:25:05] VERBOSE[12913][C-0000005f] app_queue.c: Told PJSIP/1000-00000088 in 3000 their queue position (which was 1)
> [2017-08-30 19:25:05] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-thankyou.slin16' (language 'de')
> [2017-08-30 19:25:07] VERBOSE[12913][C-0000005f] res_musiconhold.c: Started music on hold, class 'default', on channel 'PJSIP/1000-00000088'
> [2017-08-30 19:25:44] VERBOSE[12913][C-0000005f] res_musiconhold.c: Stopped music on hold on PJSIP/1000-00000088
> [2017-08-30 19:25:44] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-youarenext.slin16' (language 'de')
> [2017-08-30 19:25:50] VERBOSE[12913][C-0000005f] app_queue.c: Told PJSIP/1000-00000088 in 3000 their queue position (which was 1)
> [2017-08-30 19:25:50] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-thankyou.slin16' (language 'de')
> [2017-08-30 19:25:52] VERBOSE[12913][C-0000005f] res_musiconhold.c: Started music on hold, class 'default', on channel 'PJSIP/1000-00000088'
> [2017-08-30 19:26:29] VERBOSE[12913][C-0000005f] res_musiconhold.c: Stopped music on hold on PJSIP/1000-00000088
> [2017-08-30 19:26:29] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-youarenext.slin16' (language 'de')
> [2017-08-30 19:26:35] VERBOSE[12913][C-0000005f] app_queue.c: Told PJSIP/1000-00000088 in 3000 their queue position (which was 1)
> [2017-08-30 19:26:35] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-thankyou.slin16' (language 'de')
> [2017-08-30 19:26:37] VERBOSE[12913][C-0000005f] res_musiconhold.c: Started music on hold, class 'default', on channel 'PJSIP/1000-00000088'
> [2017-08-30 19:27:14] VERBOSE[12913][C-0000005f] res_musiconhold.c: Stopped music on hold on PJSIP/1000-00000088
> [2017-08-30 19:27:14] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-youarenext.slin16' (language 'de')
> [2017-08-30 19:27:20] VERBOSE[12913][C-0000005f] app_queue.c: Told PJSIP/1000-00000088 in 3000 their queue position (which was 1)
> [2017-08-30 19:27:20] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-thankyou.slin16' (language 'de')
> [2017-08-30 19:27:22] VERBOSE[12913][C-0000005f] res_musiconhold.c: Started music on hold, class 'default', on channel 'PJSIP/1000-00000088'
> [2017-08-30 19:27:22] WARNING[12913][C-0000005f] format_pcm.c: offset too large 895680, truncating to 640523
> [2017-08-30 19:27:22] VERBOSE[12913][C-0000005f] res_musiconhold.c: Stopped music on hold on PJSIP/1000-00000088
> [2017-08-30 19:27:59] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-youarenext.slin16' (language 'de')
> [2017-08-30 19:28:05] VERBOSE[12913][C-0000005f] app_queue.c: Told PJSIP/1000-00000088 in 3000 their queue position (which was 1)
> [2017-08-30 19:28:05] VERBOSE[12913][C-0000005f] file.c: <PJSIP/1000-00000088> Playing 'queue-thankyou.slin16' (language 'de')
> [2017-08-30 19:28:07] VERBOSE[12913][C-0000005f] res_musiconhold.c: Started music on hold, class 'default', on channel 'PJSIP/1000-00000088'
> [2017-08-30 19:28:07] WARNING[12913][C-0000005f] format_pcm.c: offset too large 895680, truncating to 640523
> [2017-08-30 19:28:07] VERBOSE[12913][C-0000005f] res_musiconhold.c: Stopped music on hold on PJSIP/1000-00000088}}
> The file moh.g722 is exactly 640,523 bytes in size. The problem does not occur with the PCMA and PCMU codecs.

--
This message was sent by Atlassian JIRA
(v6.2#6252)