[asterisk-bugs] [JIRA] (ASTERISK-27204) Wrong queue stat calculation

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-27204?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=238127#comment-238127 ] 

Asterisk Team commented on ASTERISK-27204:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> Wrong queue stat calculation
> ----------------------------
>
>                 Key: ASTERISK-27204
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27204
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>            Reporter: sungtae kim
>            Severity: Minor
>
> When the queue calculates queue's holdtime and talktime for the queue stat, it uses wrong initial info.
> To calcaulte queue stat, it uses exponential average formula. 
> Simply, for the first value, it uses average itself.
> And since the next value it calculates using exponential average formula.
> holdtime
> - It does not consider the the first value.
> - So, every calculation assumes the first holdtime is 0.
> - Example, if the 
> talktime
> - it looks like it consider the first value.
> - But it only in the service level.
> - The talk time should consider all the call's talk time..
> =========================================================
> How to reproduce
> - Reset the queue stat
> - Make a call to queue.
> - Wait call until out of service level time.
> - Agent Call Answer
> - Hangup
> - Check the queue stat



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