[asterisk-bugs] [JIRA] (ASTERISK-26954) Queue agi variable not returning

[Richard Mudgett (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-26954?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=236647#comment-236647 ] 

Richard Mudgett commented on ASTERISK-26954:
--------------------------------------------

We appreciate the difficulties you are facing, however this is not a bug report and your request or comments would be better served in a different forum.

The Asterisk community provides support over IRC, mailing lists, and forums as described at http://asterisk.org/community. The Asterisk issue tracker is used specifically to track issues concerning bugs and documentation errors.

Please see the Asterisk Issue Guidelines [1] for instruction on the intended use of the Asterisk issue tracker.

Thanks!

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines

You need to rethink what you are trying to accomplish.  You need to remember *who* is executing dialplan.  You could set channel variables on the calling channel before he enters the queue that will then be inherited by the agent's channel.

> Queue agi variable not returning
> --------------------------------
>
>                 Key: ASTERISK-26954
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26954
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.13.1
>         Environment: Debian GNU/Linux 8.7 (jessie)
> Linux co-ats 3.16.0-4-amd64 #1 SMP Debian 3.16.39-1 (2016-12-30) x86_64 GNU/Linux
>            Reporter: Aydar Kamalov
>
> Hello, not sure it's a bug.
> I have queue with agi scipt. When I call to queue and then hangup, I can't get variable set in agi script.
> But if agent hangup variable is available in dialplan.
> extensions.conf
> {noformat}
> [test]
> exten => _X.,1,Answer()
> same => n,Queue(it-support,cF,,,,1.py)
> same => n,NoOp(TEST: TICKET_ID ${TEST})
> same => n,Hangup
> {noformat}
> 1.py
> {noformat}
> #!/usr/bin/env python
> from asterisk.agi import *
> agi = AGI()
> agi.set_variable("_TEST", "123456")
> {noformat}
> If caller hangup:
> {noformat}
> <SIP/be-00000000>AGI Rx << SET VARIABLE "_TEST" "123456"
> -- Executing [9656 at test:5] NoOp("SIP/00132-00000002", "TEST: TICKET_ID ") in new stack
> {noformat}
> If agent hangup:
> {noformat}
> <SIP/bee-00000007>AGI Rx << SET VARIABLE "_TEST" "123456"
> -- Executing [9656 at test:5] NoOp("SIP/beeline-00000007", "TEST: TICKET_ID 123456") in new stack
> {noformat}



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