[asterisk-bugs] [JIRA] (ASTERISK-26399) app_queue: Agent not called when caller is parked

[Joshua Colp (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-26399?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=232395#comment-232395 ] 

Joshua Colp commented on ASTERISK-26399:
----------------------------------------

Thank you for taking the time to report this bug and helping to make Asterisk better. Unfortunately, we cannot work on this bug because your description did not include enough information. Please read over the Asterisk Issue Guidelines [1] which discusses the information necessary for your issue to be resolved and the format that information needs to be in. We would be grateful if you would then provide a more complete description of the problem. At a minimum, we need:

1. The specific steps or actions you took that caused you to encounter the problem.
2. The behavior you expected and the location of documentation that led you to that expectation.
3. The behavior you actually encountered.

To demonstrate the issue in detail, please include Asterisk log files generated per the instructions on the wiki [2]. If applicable, please ensure that protocol-level trace debugging is enabled, e.g., 'sip set debug on' if the issue involves chan_sip, and configuration information such as dialplan and channel configuration.

Thanks!

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines

[2] https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information



> app_queue: Agent not called when caller is parked
> -------------------------------------------------
>
>                 Key: ASTERISK-26399
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26399
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue, Resources/res_parking
>    Affects Versions: 13.11.2
>         Environment: Asterisk 13.11.2 
> Debian 8 64bits
>            Reporter: wushumasters
>
> Hello,
> I dont know if this is a bug but,
> When i park a call from queue i cant receive others calls because queue show me the peer is "in call"
> features.conf
> parkcall => *7
> This is the commands when i parked the call
> pabx*CLI> queue show QUEUE 
> QUEUE has 0 calls (max unlimited) in 'linear' strategy (2s holdtime, 60s talktime), W:1, C:18, A:1, SL:100.0% within 90s
>    Members: 
>       SIP/7403 (Local/7403 at queue-dial from SIP/7403) (ringinuse disabled) (in call) (In use) has taken 16 calls (last was 1313 secs ago)
>    No Callers
>     -- Channel SIP/7400-000004fd left 'simple_bridge' basic-bridge <ab84343f-6a2d-48cf-88ec-3fe1da83990b>
>     -- Parking 'SIP/7400-000004fd' in 'default' at space 701
>     -- Channel SIP/7400-000004fd joined 'holding_bridge' parking-bridge <c0b7fa93-4b59-44d2-a60c-1aa5d9176c23>
>     -- Started music on hold, class 'nova-espera-if', on channel 'SIP/7400-000004fd'
>     -- <SIP/7403-000004fe> Playing 'digits/7.slin' (language 'pt_BR')
>     -- <SIP/7403-000004fe> Playing 'digits/0.slin' (language 'pt_BR')
>     -- <SIP/7403-000004fe> Playing 'digits/1.slin' (language 'pt_BR')
>     -- Channel SIP/7403-000004fe left 'simple_bridge' basic-bridge <ab84343f-6a2d-48cf-88ec-3fe1da83990b>
> pabx*CLI> queue show QUEUE
> QUEUE has 0 calls (max unlimited) in 'linear' strategy (2s holdtime, 60s talktime), W:1, C:18, A:1, SL:100.0% within 90s
>    Members: 
>       SIP/7403 (Local/7403 at queue-dial from SIP/7403) (ringinuse disabled) (in call) (Not in use) has taken 16 calls (last was 1326 secs ago)
>    No Callers
> pabx*CLI> core show channels
> Channel              Location             State   Application(Data)             
> SIP/7400-00000 *501 at padrao:42       Up      Queue(QUEUE,tk,,,360
> Local/7403 at queue-dia *501 at queue-dial:1    Up      AppQueue((Outgoing Line))   
> Sorry my english
> Thanks



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