[asterisk-bugs] [JIRA] (ASTERISK-26354) Cannot make outgoing calls from SIP account

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-26354?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=232236#comment-232236 ] 

Asterisk Team commented on ASTERISK-26354:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> Cannot make outgoing calls from SIP account
> -------------------------------------------
>
>                 Key: ASTERISK-26354
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26354
>             Project: Asterisk
>          Issue Type: Information Request
>      Security Level: None
>          Components: Core/RTP
>    Affects Versions: 1.8.12.2
>         Environment: Ubuntu 12.04 LTS
>            Reporter: kristian slavov
>            Severity: Blocker
>
> Hello,
> A client of mine cannot make outgoing(incoming works) calls via his SIP account, here is the log:
> 7-sept.-2016 13:42:26.468   [MS105000] C:1.2: No RTP packets were received:remoteAddr=217.16.11.101:18420,extAddr=0.0.0.0:0,localAddr=196.207.239.214:9000
> 07-sept.-2016 13:42:25.885   Leg L:1.1[Extn:200] is terminated: Cause: BYE from PBX
> 07-sept.-2016 13:42:25.884   [CM503008]: Call(C:1): Call is terminated
> 07-sept.-2016 13:42:25.883   [CM503023]: Call(C:1): Call recording is stopped, audio file: C:\ProgramData\3CX\Instance1\Data\Recordings\200\[HELIX]_200-0033248256987_20160907134224(1).wav
> 07-sept.-2016 13:42:25.871   Leg L:1.2[Line:10009>>0248256987] is terminated: Cause: BYE from 217.16.11.101:5060
> 07-sept.-2016 13:42:25.006   [CM503007]: Call(C:1): Line:10009>>0248256987 has joined, contact <sip:0033214001840 at 217.16.11.101:5060>
> 07-sept.-2016 13:42:25.005   [CM503007]: Call(C:1): Extn:200 has joined, contact <sip:200 at 192.168.221.52:5060>
> 07-sept.-2016 13:42:25.004   [CM503022]: Call(C:1): Call recording is started, audio file: C:\ProgramData\3CX\Instance1\Data\Recordings\200\[HELIX]_200-0033248256987_20160907134224(1).wav
> 07-sept.-2016 13:42:24.827   L:1.2[Line:10009>>0248256987] has joined to L:1.1[Extn:200]
> 07-sept.-2016 13:42:24.827   NAT/ALG check:L:1.2[Line:10009>>0248256987] RESPONSE 200 on 'INVITE' - basic check passed. No information for extended checks
> 07-sept.-2016 13:42:24.826   [CM505003]: Provider:[SIPAccountMoh] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:0033214001840 at 196.207.239.214:5060]
> 07-sept.-2016 13:42:21.733   [CM503026]: Call(C:1): Route 2 to PSTNlineSONATEL is not active (Busy/Not registered)
> 07-sept.-2016 13:42:21.733   [CM503025]: Call(C:1): Calling T:Line:10009>>0248256987@[Dev:sip:0033214001840 at 217.16.11.101:5060] for L:1.1[Extn:200]
> Do you have any suggestions?



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