[asterisk-bugs] [JIRA] (ASTERISK-26354) Cannot make outgoing calls from SIP account

[kristian slavov (JIRA)]

kristian slavov created ASTERISK-26354:
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             Summary: Cannot make outgoing calls from SIP account
                 Key: ASTERISK-26354
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26354
             Project: Asterisk
          Issue Type: Information Request
      Security Level: None
          Components: Core/RTP
    Affects Versions: 1.8.12.2
         Environment: Ubuntu 12.04 LTS
            Reporter: kristian slavov
            Severity: Blocker


Hello,

A client of mine cannot make outgoing(incoming works) calls via his SIP account, here is the log:

7-sept.-2016 13:42:26.468   [MS105000] C:1.2: No RTP packets were received:remoteAddr=217.16.11.101:18420,extAddr=0.0.0.0:0,localAddr=196.207.239.214:9000

07-sept.-2016 13:42:25.885   Leg L:1.1[Extn:200] is terminated: Cause: BYE from PBX

07-sept.-2016 13:42:25.884   [CM503008]: Call(C:1): Call is terminated

07-sept.-2016 13:42:25.883   [CM503023]: Call(C:1): Call recording is stopped, audio file: C:\ProgramData\3CX\Instance1\Data\Recordings\200\[HELIX]_200-0033248256987_20160907134224(1).wav

07-sept.-2016 13:42:25.871   Leg L:1.2[Line:10009>>0248256987] is terminated: Cause: BYE from 217.16.11.101:5060

07-sept.-2016 13:42:25.006   [CM503007]: Call(C:1): Line:10009>>0248256987 has joined, contact <sip:0033214001840 at 217.16.11.101:5060>

07-sept.-2016 13:42:25.005   [CM503007]: Call(C:1): Extn:200 has joined, contact <sip:200 at 192.168.221.52:5060>

07-sept.-2016 13:42:25.004   [CM503022]: Call(C:1): Call recording is started, audio file: C:\ProgramData\3CX\Instance1\Data\Recordings\200\[HELIX]_200-0033248256987_20160907134224(1).wav

07-sept.-2016 13:42:24.827   L:1.2[Line:10009>>0248256987] has joined to L:1.1[Extn:200]

07-sept.-2016 13:42:24.827   NAT/ALG check:L:1.2[Line:10009>>0248256987] RESPONSE 200 on 'INVITE' - basic check passed. No information for extended checks

07-sept.-2016 13:42:24.826   [CM505003]: Provider:[SIPAccountMoh] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:0033214001840 at 196.207.239.214:5060]

07-sept.-2016 13:42:21.733   [CM503026]: Call(C:1): Route 2 to PSTNlineSONATEL is not active (Busy/Not registered)

07-sept.-2016 13:42:21.733   [CM503025]: Call(C:1): Calling T:Line:10009>>0248256987@[Dev:sip:0033214001840 at 217.16.11.101:5060] for L:1.1[Extn:200]

Do you have any suggestions?



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