[asterisk-bugs] [JIRA] (ASTERISK-26414) app_externalivr: ExternalIVR attended transfer - no audio

[Chris Maciejewski (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-26414?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=232539#comment-232539 ] 

Chris Maciejewski commented on ASTERISK-26414:
----------------------------------------------

Hi Joshua, thank you for replying to my issue report. Please find below additional information requested:

1. The specific steps or actions you took that caused you to encounter the problem.
Detailed steps to reproduce the problem (along with a complete set of configuration files) were provided in initial bug report - see above.

2. The behavior you expected and the location of documentation that led you to that expectation.
The behavior I would expect is audio (RTP streams) are being sent by Asterisk when attended transfer is performed to ExternalIVR application. There is no documentation stating that, however it seems to be a common sense statement which doesn't even need to be documented?

3. The behavior you actually encountered.
The actual behavior encountered is no audio (RTP stream) is being sent to SIP Client after attended transfer performed as per initial bug report above.

Attached in asterisk.log is debug log (with SIP trace enabled) of a call as per initial bug report.

Regards,
Chris

> app_externalivr: ExternalIVR attended transfer - no audio
> ---------------------------------------------------------
>
>                 Key: ASTERISK-26414
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26414
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_externalivr
>    Affects Versions: 11.23.1, 13.11.2
>         Environment: Debian 7 64bit
>            Reporter: Chris Maciejewski
>            Assignee: Chris Maciejewski
>         Attachments: asterisk.log
>
>
> Hi,
> When attended transfer to ExternalIVR is completed *after* ExternalIVR app starts no audio is sent to SIP client.
> To reproduce the bug:
> 1. Download example config which can be found here:
> https://github.com/level7systems/asterisk-cfg/tree/ExternalIVR-xfer
> 2. Register SIP client for ext 201 and ext 202.
> 3. Perform call scenario as below:
> a) 201 calls 202
> b) 202 performs attended transfer to ext 125 (ExternalIVR). 202 waits 10 seconds before completing the transfer
> c) when transfer is completed there is no audio sent to 201
> Note: if the same scenario is performed, however in step b) 202 waits only 3 seconds before completing the transfer audio is sent to 201 correctly. So it seems the issue doesn't occur if attended transfer is completed *before* ExternalIVR app starts and happens only if transfer completes when ExternalIVR app already started.
> Note 2: the same problem affects ver. 11.22.0 as well.
> Regards,
> Chris



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