[asterisk-bugs] [JIRA] (ASTERISK-26414) app_externalivr: ExternalIVR attended transfer - no audio

[Joshua Colp (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-26414?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=232507#comment-232507 ] 

Joshua Colp commented on ASTERISK-26414:
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Thank you for taking the time to report this bug and helping to make Asterisk better. Unfortunately, we cannot work on this bug because your description did not include enough information. Please read over the Asterisk Issue Guidelines [1] which discusses the information necessary for your issue to be resolved and the format that information needs to be in. We would be grateful if you would then provide a more complete description of the problem. At a minimum, we need:

1. The specific steps or actions you took that caused you to encounter the problem.
2. The behavior you expected and the location of documentation that led you to that expectation.
3. The behavior you actually encountered.

To demonstrate the issue in detail, please include Asterisk log files generated per the instructions on the wiki [2]. If applicable, please ensure that protocol-level trace debugging is enabled, e.g., 'sip set debug on' if the issue involves chan_sip, and configuration information such as dialplan and channel configuration.

Thanks!

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines

[2] https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information



> app_externalivr: ExternalIVR attended transfer - no audio
> ---------------------------------------------------------
>
>                 Key: ASTERISK-26414
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26414
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_externalivr
>    Affects Versions: 11.23.1, 13.11.2
>         Environment: Debian 7 64bit
>            Reporter: Chris Maciejewski
>
> Hi,
> When attended transfer to ExternalIVR is completed *after* ExternalIVR app starts no audio is sent to SIP client.
> To reproduce the bug:
> 1. Download example config which can be found here:
> https://github.com/level7systems/asterisk-cfg/tree/ExternalIVR-xfer
> 2. Register SIP client for ext 201 and ext 202.
> 3. Perform call scenario as below:
> a) 201 calls 202
> b) 202 performs attended transfer to ext 125 (ExternalIVR). 202 waits 10 seconds before completing the transfer
> c) when transfer is completed there is no audio sent to 201
> Note: if the same scenario is performed, however in step b) 202 waits only 3 seconds before completing the transfer audio is sent to 201 correctly. So it seems the issue doesn't occur if attended transfer is completed *before* ExternalIVR app starts and happens only if transfer completes when ExternalIVR app already started.
> Note 2: the same problem affects ver. 11.22.0 as well.
> Regards,
> Chris



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