[asterisk-bugs] [JIRA] (ASTERISK-26299) app_queue: Queue application sometimes stops calling members with Local interface

[Filip Jenicek (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-26299?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=233898#comment-233898 ] 

Filip Jenicek commented on ASTERISK-26299:
------------------------------------------

I believe this issue is not fixed. Even with this change, our customer has experienced a similar issue on multiple installations. Unfortunately I don't have debug logs covering the moment it stopped working. When it failed, the debug log contained {code}[2016-11-18 12:28:47.186] {ast} asterisk[13358][app_queue.c:5295:is_our_turn]: There is 1 available member.
[2016-11-18 12:28:47.186] {ast} asterisk[13358][app_queue.c:5310:is_our_turn]: It's our turn (SIP/i-31433213364-inbound-0000010f).
[2016-11-18 12:28:47.186] {ast} asterisk[13358][app_queue.c:6567:try_calling]: SIP/i-31433213364-inbound-0000010f is trying to call a queue member.
[2016-11-18 12:28:47.186] {ast} asterisk[13358][app_queue.c:4480:ring_one]: (Parallel) Trying 'Local/line-201 at sip-locals-noanswer/n' with metric 0
[2016-11-18 12:28:47.186] {ast} asterisk[13358][app_queue.c:4271:can_ring_entry]: Local/line-201 at sip-locals-noanswer/n has another call trying, can't receive call
[2016-11-18 12:28:47.186] {ast} asterisk[13358][app_queue.c:4472:ring_one]: Nobody left to try ringing in queue
[2016-11-18 12:28:47.186] {ast} asterisk[13358][app_queue.c:4802:wait_for_answer]: Everyone is busy at this time{code}

Does anyone else have the same experience?

> app_queue: Queue application sometimes stops calling members with Local interface
> ---------------------------------------------------------------------------------
>
>                 Key: ASTERISK-26299
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26299
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.10.0
>         Environment: Debian 8.5 amd64
>            Reporter: Etienne Lessard
>            Assignee: Joshua Colp
>      Target Release: 11.24.0, 13.11.0, 13.12.0, 14.1.0
>
>         Attachments: ASTERISK-26299.full.log
>
>
> Hello,
> Given I have two users, SIP/alice and SIP/bob
> Given I have the following extensions.conf:
> {noformat}
> [default]
> exten = 100,1,NoOp()
> same  =   n,Queue(foo)
> same  =   n,Hangup()
> [agents]
> exten = alice,1,NoOp()
> same  =   n,Wait(5)
> same  =   n,Dial(SIP/alice)
> same  =   n,Hangup()
> {noformat}
> And I have the following queues.conf:
> {noformat}
> [foo]
> strategy = rrmemory
> timeout = 30
> ringinuse = 0
> member => Local/alice at agents,0,Alice,SIP/alice
> {noformat}
> When Bob calls the queue "foo"
> And he hangs up its call after the Local channel is dialed by app_queue but *before* the Local channel calls SIP/alice (i.e. he hangs up while the Local channels is executing the Wait application)
> When Bob calls the queue "foo" once again
> Then the Local/alice member is never called
> And we see in the log:
> {noformat}
> DEBUG[6846][C-00000004]: app_queue.c:4447 ring_one: Trying 'Local/alice at agents' with metric 1000
> DEBUG[6846][C-00000004]: app_queue.c:4232 can_ring_entry: Local/alice at agents has another call trying, can't receive call
> {noformat}
> In a more realistic scenario, the Wait application is replaced by an AGI application.
> This is a regression introduced in 13.10.0 with the fix for ASTERISK-16115.
> Thank you



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