[asterisk-bugs] [JIRA] (ASTERISK-26558) app_queue: add variable to know if the call is not answered after a queeu
Friendly Automation (JIRA)
noreply at issues.asterisk.org
Thu Nov 10 10:24:10 CST 2016
[ https://issues.asterisk.org/jira/browse/ASTERISK-26558?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=233570#comment-233570 ]
Friendly Automation commented on ASTERISK-26558:
------------------------------------------------
Change 4379 merged by Joshua Colp:
app_queue: Add mention of 'ABANDON' variable to CHANGES.
[https://gerrit.asterisk.org/4379|https://gerrit.asterisk.org/4379]
> app_queue: add variable to know if the call is not answered after a queeu
> -------------------------------------------------------------------------
>
> Key: ASTERISK-26558
> URL: https://issues.asterisk.org/jira/browse/ASTERISK-26558
> Project: Asterisk
> Issue Type: Improvement
> Security Level: None
> Components: Applications/app_queue
> Affects Versions: 13.12.1
> Reporter: scgm11
> Assignee: scgm11
> Severity: Minor
>
> The idea is to be able to identify in the dialplan if a call was answered or abandoned by an agent.
> the following patch sets the variable ABANDONED to TRUE if the call was not answered, this allows in the dialplan if you are using de c option in the queues that in the next dialplan priority you can know if the call was answered or not to take different actions.
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